PathAdvantage ยท 3 weeks ago
Customer Service Specialist
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelPathAdvantage is a local DFW pathology laboratory seeking an experienced Medical Billing Customer Service Specialist to join their team. The role involves managing patient calls regarding billing issues, processing payments, and updating patient information while ensuring a high level of professionalism.
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Responsibilities
Manage a high volume of patient calls regarding billing issues and general client concerns
Process payments, payment plans, and other requests for the patient
Responsible for maintaining a high level of professionalism with clients/patients and working to establish a positive rapport with every caller
Notate and update patient information in the billing system during and after each call
Ability to multitask, prioritize, and manage time effectively
Work with the management team to stay updated on insurance knowledge and be informed of any changes in company policies
Other duties as assigned
Qualification
Required
Must have a high-level understanding of the medical claim cycle
Must understand how to read an EOB and Remittance Advice
Must have a strong knowledge of how medical claims are processed
Must adhere to HIPAA regulations
Proven customer support experience as a client service representative
Medical Insurance knowledge
In-depth knowledge of industry best practices
Strong communication, including writing, speaking, and active listening
Great customer service skills, including interpersonal conversation, patience, and empathy
Ability to multi-task, prioritize, and manage time effectively
A minimum of high school degree is required
Company
PathAdvantage
PathAdvantage offers anatomic and clinical pathology services.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase