CoreCampus ยท 2 weeks ago
Customer Support Analyst - Higher Education (Remote)
United States
Full-time
Remote
Senior Level
5+ years expCoreCampus is a fast-paced startup focused on higher education technology, seeking a Technical Support Analyst. In this role, you will provide expert support to customers, diagnose technical issues, and collaborate across teams to enhance product quality and customer satisfaction.
Software
Responsibilities
Diagnose and resolve issues involving software, system performance, bugs, and user configurations
Support seamless connections with third-party applications, focusing on APIs, data synchronization, and platform compatibility
Work closely with Customer Success, Product, and Engineering teams to resolve complex issues and improve product quality
Identify customer pain points to help improve retention and provide feedback to the Product team based on support trends
Monitor response times and CSAT scores, using analytics to identify root causes and service improvement opportunities
Qualification
Required
5+ years in technical customer support, with at least 3 years of technical experience in IT or a higher education capacity
A Bachelor's degree in IT, Business Administration, or a related field
Proficiency in troubleshooting, scripting, and cloud technologies
Exceptional skills in clearly communicating technical concepts and documenting interactions
Preferred
Deep knowledge of higher education administration systems (SIS, CRM, or related tools) is highly preferred
Company
CoreCampus
Based in the suburbs of Boston, CoreCampus (formerly Campus Cafe Software) has helped higher education institutions manage student data for over 35 years.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joe Stefaniak
President and Founder
Company data provided by crunchbase