RSi ยท 2 weeks ago
Senior Vice President of Patient Financial Engagement & Collections
United States
Full-time
Onsite
Director/Executive
$175K/yr - $190K/yr
10+ years expRSi is a recognized leader in healthcare revenue cycle management, earning accolades as a USA Today Top 100 Workplace. The Senior Vice President of Patient Financial Engagement & Collections will lead front-end patient engagement strategies, ensuring compliance and performance across various operational teams.
Health CareManagement Information SystemsMedical
Responsibilities
Provide strategic and operational leadership over Bad Debt, Early Out, Medicaid Enrollment, and Reconciliation divisions
Deliver on KPIs including recovery rates, contact strategy performance, quality audits, compliance, and patient experience scores
Oversee Medicaid Enrollment operations across multiple states, ensuring compliance with regulatory processes, application accuracy, documentation protocols, and state/federal guidelines
Champion cross-departmental alignment and integration of consumer-facing strategies, especially in cases of overlap between Medicaid eligibility and collections
Collaborate with client services and internal analytics teams to develop performance dashboards, optimize segmentation, and enhance productivity
Standardize training, QA, and escalation processes across all teams; drive high performance and accountability through data-driven management
Partner with Technology, Compliance, and AI teams to support innovation in enrollment assistance, patient outreach (e.g., bots, SMS), and productivity tracking
Provide operational oversight of any nearshore/offshore vendors supporting consumer-facing activities
Qualification
Required
10+ years of leadership experience in healthcare RCM, with specific experience managing Medicaid Enrollment, Bad Debt, and Early Out operations
Revenue Cycle Management Company Experience REQUIRED
Proven success in leading large-scale consumer contact centers and enrollment operations
Deep knowledge of Medicaid eligibility criteria, state enrollment systems, and payer communication best practices
Experience with RCM technology platforms such as Latitude, EOS, LiveVox, and Intelitech; experience implementing productivity and QA tracking systems
Strong people leader with experience developing frontline supervisors and mid-level leaders into high-performing teams
Ability to manage operations across geographic regions and vendor relationships, including nearshore/offshore partners
Benefits
Competitive compensation and benefits
Company
RSi
RSi is an award-winning provider of revenue cycle management (RCM) services to the hospital and large physician practice market.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brent Rollins
Chief Executive Officer
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