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Recora · 3 weeks ago

Patient Enrollment Specialist - Contractor

United States

Contract

Remote

New Grad, Entry Level

$20/hr - $22/hr

Recorainc is a company focused on redesigning heart health through innovative healthcare services. The Patient Enrollment Specialist will engage potential patients, provide information about the healthcare service, and assist them in enrolling in the program while ensuring high levels of satisfaction.

Health CareHospital

Responsibilities

Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program

Assist patient in navigating the program app and/or website and address any technical issues

Initiate outbound calls to potential patients and respond to inbound calls promptly

Assess patient eligibility with provided documentation and address patient inquiries and concerns

Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health

Achieve weekly targets as a productivity measure

Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust

Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program

Send educational material to interested patients through email and other communication channels

Communicate insurance or other information as needed with relevant parties

Qualification

Outbound callingCustomer engagementQuota driven experienceTechnology leverageHigh EQ/IQHealthcare experienceFast-paced environment

Required

Ability to thrive in a fast-paced start-up environment

Experience working in a quota driven environment

Passionate about making healthcare more effective and efficient. You believe technology has the power to improve clinical outcomes and you want to make that a reality

Experience engaging with customers / patients in a sales capacity

Experience with outbound calling and high EQ / IQ when navigating different types of situations

Experience leveraging technology in a professional setting