Express Flooring · 2 hours ago
Lead Confirmations Specialist
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
$26/hr - $27/hr
2+ years expExpress Flooring is a leading provider of residential and commercial flooring solutions, seeking dedicated professionals to join their team. The Lead Confirmations Specialist plays a critical role in ensuring lead quality and homeowner readiness, working closely with homeowners and cross-functional partners to deliver a strong customer experience.
Retail
Responsibilities
Lead by example in following Express Flooring’s confirmation processes to ensure homeowner expectations and business needs are met
Serve as a point of reference for confirmation best practices and quality standards
Perform in-depth quality checks on leads to identify potential concerns prior to the appointment
Conduct deeper conversations with homeowners to further qualify or disqualify projects when needed
Ensure all customer and project information is accurate and up to date in the database
Assist in preventing cancellations by clearly communicating the value of the Design Consultant visit
Support rescheduling efforts when appropriate to preserve lead quality
Communicate with homeowners via phone and text in a professional, customer-focused manner
Partner closely with Sales Managers, Design Consultants, and internal teams to resolve lead or scheduling issues
Act as a peer resource for questions, process clarification, and complex confirmations
Help identify process gaps or trends impacting lead quality and share insights with leadership
Support onboarding or informal coaching of new confirmers as needed (no direct reports)
Qualification
Required
High school diploma or GED required
Minimum of two years of experience in sales, contact center, confirmations, and/or marketing
Strong ability to work efficiently in a fast-paced, high-volume environment
Active listener with strong attention to detail and thorough documentation skills
Excellent verbal and written communication skills
Proven ability to multitask, problem-solve, and prioritize effectively
Flexible and resilient with changing business needs and priorities
Positive, team-first mindset with the ability to work independently
Availability to work overtime and non-traditional hours as needed (evenings and weekends)
Preferred
Previous experience in a lead, senior, or peer-mentor role
Benefits
Comprehensive medical, dental, and vision plan options
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Company
Express Flooring
Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Silvers
Chief Executive Officer
Bruno Ienni
Chief Financial Officer
Company data provided by crunchbase