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USAJOBS · 3 weeks ago

Retail Dining General Manager

Naval Academy, Maryland, USA

Full-time

Onsite

Mid, Senior Level

$35/hr - $45/hr

4+ years exp

US Naval Academy NAF HRO is seeking a Retail Dining General Manager to oversee the Retail Dining operations at the Naval Academy. This pivotal role involves managing daily operations, ensuring exceptional hospitality, and leading a dedicated team to provide a high-quality dining experience.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Retail Dining General Manager is responsible for implementing the vision of providing our guests and members with an excellent dining experience, focused on high-quality food offerings, professional and customer-focused service, in a country club atmosphere. Oversee day-to-day operations to include restaurant specials and special member events ensuring all are properly planned, organized, and executed. The position operates in a busy office environment with high volume of guests and internal Naval Academy officials on a daily basis. It involves providing exceptional hospitality to the campus community and external guests

Lead and oversee the daily operations of assigned location (multi-venue Club at Greenbury Point, the Alley, 1845 Coffee, Drydock and Steerage) ensuring all events are properly coordinated with the appropriate stakeholders

Along with the Operations Manager, will ensure proper protocol and practices are developed and followed for the safety and success of all operations. This manager is expected to play a key role in the establishment of broader goals and objectives within NABSD Retail Dining and be skilled in best practice methodologies for all areas for which they are responsible, including assessing any risks associated with events to be executed on USNA grounds

Ensures all vendors supporting events on USNA are properly vetted and current as an approved business partner of NABSD; working closely with the Contracting Officer and Access Coordinator to facilitate the vendor access and compliance with USNA regulations. Directly responsible for relationship management of internal and external suppliers ensuring full compliance with USNA and NABSD policies

Works with the Operations Manager on training, scheduling, ordering, and daily duties as needed to lead sustainable operations. Position requires a high level of professionalism and independence

Works closely with the Operations Manager ensuring all menus and prices are accurate within the multiple Point of Sale systems so that checks are correct upon delivery to member and include everything provided. Also ensure Club Management System is maintained and updated to ensure accuracy in membership reporting and marketing communications. Working closely with the Operations Manager, is responsible for the financials associated with each operation

Develops processes to support the successful execution of golf tournaments, catered events, meetings, and special events at the Club at Greenbury Point while supporting all other operations. Ensure all staff are trained on the processes and standards are followed. Ensure all operations are customer-focused service-oriented with a country club atmosphere. Prepares financial plan, budgets, inventories, cost controls, and related records and reports

Qualification

Managerial experienceHospitality industry knowledgeFinancial planningGoogle Suite proficiencyMS Office Suite proficiencyLogistical skillsSocial skillsCommunication skillsDecision-making ability

Required

Must obtain and maintain a secret security clearance – requires 18 years of age

Males born after December 31, 1959 must be registered for Selective Service

Verification of employment eligibility in the United States is required

Probationary period: Full Time employees serve a one-year probationary period

U.S. Citizenship is required for Tier 3 Positions

Must be able to understand and communicate in English

Incumbent must have four years of equivalent managerial/supervisory experience in the country club or hospitality industry

Incumbent must be proficient with Google Suite, MS Office Suite, PowerPoint

Incumbent must possess strong communication and social skills, to lead and communicate with effectiveness, as well as to develop positive relations with subordinates, customers, VIP's and visiting dignitaries

Extensive knowledge of logistical, organizational, and management skills to plan, schedule, coordinate, and execute complex Naval Academy Retail Dining and Hospitality catered events

Demonstrated decision-making ability to resolve conflicts and crises as they arise