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Carrington Holding Company, LLC · 4 hours ago

REMOTE Loan Servicing Quality Assurance Analyst

United States

Full-time

Remote

Mid Level

$29/hr - $31/hr

3+ years exp

Carrington Holding Company, LLC is a company that provides integrated mortgage loan servicing assistance. The Loan Servicing Quality Assurance Analyst will ensure compliance with internal policies and regulatory requirements by conducting thorough assessments, testing, and documentation related to loan servicing operations.

Financial ServicesReal Estate

Responsibilities

Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification

Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance

Create and maintain documentation of processes, reports, applications, and procedures as per department policy

Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated. Testing must be conducted accurately and in accordance with established testing timelines and standards

Identify exception based on testing performed and notify department management of any observations that are outside of the testing scope but require action

Obtain approval of testing as documented by department procedure or at the direction of management

Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management

Perform recurring testing as assigned

Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties

Utilize SharePoint and other systems to track all assignments and update the status accordingly

Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality

Follow department procedures for shared mailbox use

Perform assigned compliance testing as assigned and promptly escalate compliance concerns

Perform other duties as assigned

Qualification

Mortgage/loan servicing experienceQuality data analysisTestingLoan Servicing technologyMS Office proficiencyAnalytical skillsProblem-solving skillsCollaboration skillsTime management skillsAdaptabilityCommunication skillsOrganizational skills