PREMIER Dispute Review Internship jobs in United States
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First PREMIER Bank/PREMIER Bankcard ยท 3 weeks ago

PREMIER Dispute Review Internship

positionSioux Falls, SD
timeInternship
remoteOnsite
seniorityIntern

First PREMIER Bank and PREMIER Bankcard is a leading financial organization that emphasizes personal success and community values. The Dispute Review Internship involves supporting customer service and security departments by resolving fraud and billing disputes, assisting with audits, and participating in various projects.

BankingFinanceFinancial ServicesLending

Responsibilities

Participate in various Intern activities, training events and networking opportunities
Complete given tasks, contribute to team collaboration and provide feedback
Perform system data entry and maintenance as assigned
Review account/application information and cardholder correspondence to determine if fraud or billing dispute has occurred
Receive and investigate information from other departments regarding suspected fraud or billing dispute
Perform appropriate account maintenance to ensure accurate monetary adjustments are given
Perform adjustments, reinstatements, and closures to protect the bank from financial impact
Conduct tracking and follow-up procedure on outstanding cases to ensure timely resolution
Submit recommendations for account actions and, if necessary, send to supervisor for review and approval
Provide support to other areas as volumes require, i.e., Security, Chargebacks or Customer Service
Note accounts with details of the billing or fraud dispute received
Refer dispute details needed to the proper department regarding dispute, Chargebacks or Security
Process Lost/Stolen reports and billing disputes
Ensure policies and procedures are followed on each account
Ensure various state and federal regulations are followed on all applicable calls
Adhere to all required scripting and/or stays within the parameters of recommended scripting
Use a combination of existing education and internship learnings to give suggestions on program and process enhancements
Have fun!

Qualification

Computer skillsEnglish proficiencyPatienceListening skillsStress managementTime managementAdaptability

Required

Applicant should be enrolled in or pursuing higher education
Moderate computer skills and competency of the English language
Ability to be patient, listen well and use positive language
Time management skills
Excellent verbal and listening skills
Capacity to learn, adapt to change, and become proficient quickly
Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way

Benefits

Robust and expanded package of health benefits
Incentives
Paid time off
Private concerts
Outdoor bashes
Cash and car giveaways

Company

First PREMIER Bank/PREMIER Bankcard

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First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation.
dateFounded in 1989
location
Sioux Falls, South Dakota, USA
people-size1001-5000 employees
web-link
http://www.firstpremier.com

Funding

Current Stage
Late Stage

Leadership Team

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Dana J Dykhouse
Chief Executive Officer
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T. Denny Sanford
Chairman
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