Wingspan · 1 day ago
Senior Technical Account Manager
New York
Full-time
Hybrid
Senior Level
$130K/yr - $160K/yr
6+ years expWingspan is seeking a Senior Technical Account Manager who will play a crucial role in building and maintaining strong partnerships with customers. This role involves managing the entire post-sale customer lifecycle, acting as a liaison between clients and internal teams, and ensuring customer satisfaction and retention through effective onboarding and ongoing support.
Financial ServicesFinTechInformation TechnologyPayments
No H1B
Responsibilities
Manage a book of business by building strong, long-term relationships with key stakeholders to ensure high levels of customer satisfaction and retention
Guide new clients through a seamless onboarding process, ensuring they are set up for long-term success by helping them implement the product effectively for their specific use cases
Serve as a product expert, effectively communicating Wingspan's features and benefits to customers by delivering tailored product demonstrations
Proactively manage the entire renewal process and identify opportunities for expansion and upsell within your accounts by understanding their evolving business needs
Act as the primary point of contact for your clients, partnering with internal teams and escalating complex technical issues to our Solutions Engineering team to ensure challenges are resolved efficiently
Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Support the maintenance of our internal knowledge base for customer use cases and best practices
Own the creation and presentation of QBRs to leadership, highlighting customer outcomes, renewal risk, and growth opportunities
Travel monthly to meet clients in person to build relationships, offer strategic insights, and drive renewal and expansion conversations
Qualification
Required
6+ years of experience in a client-facing role such as Account Management or Customer Success, preferably at a SaaS startup
Has owned a book of business of 40+ accounts, which includes day to day client management and closing renewals and expansions
Proven experience working in a fast-paced, high-growth startup environment
Foundational understanding of finance/accounting workflows and concepts, such as invoicing, payments, and compliance
Exceptional organizational, project management, and time management skills
Ability to anticipate customers' needs and position product solutions accordingly
Excellent verbal and written communication skills as well as interpersonal skills
Ability to operate effectively within a cross-functional team or as an individual contributor with minimal supervision
Must be authorized to work in the United States. At this time we are unable to transfer or sponsor visas
Benefits
Flexible PTO
Savings and Investments - 401(k) with company match
Competitive stock option package
$300 one-time WFH stipend
Medical, dental, and vision benefits
Top of the line 14" Macbook Pro
Wellness stipend
Travel stipend for team off-sites
Company
Wingspan
Wingspan is the first payroll platform for contingent work—automating onboarding, payments, 1099s, and contractor benefits
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$41.5MKey Investors
Touring CapitalGrand Central Tech
2025-05-09Series B· $24M
2023-03-16Series A· $14M
2021-01-01Seed
Leadership Team
Anthony Mironov
Co-Founder & CEO
Greg Franczyk
Chief Technology Officer | Co-founder | Board Member
Recent News
Company Ventures
2025-08-13
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-08-04
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