Google · 2 weeks ago
Real Time Operations Systems Program Manager, Google Cloud
Atlanta, GA, USA
Full-time
Hybrid
Senior Level
$158K/yr - $235K/yr
7+ years expGoogle is a leading technology company, and they are seeking a Real Time Operations Systems Program Manager for Google Cloud. This role is responsible for managing the lifecycle of the Real Time Operations System, ensuring it aligns with strategic goals and scales effectively to meet growing support demands.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans
Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering
Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners
Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery
Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex
Qualification
Required
Bachelor's degree or equivalent practical experience
7 years of experience in program management, product management, business operations, or strategy & operations within a global customer support or contact center environment
Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models
Preferred
Experience translating operational needs into technical system requirements
Experience with data analytics, conducting trend analysis, and making critical decisions based on the data
Experience presenting to and collaborating with senior stakeholders of the Director to VP level across a large, global organization
Experience launching and scaling an enterprise-level real time operations system/tool
Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary)
Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
The Indian Express
2025-10-08
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