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AbsoluteCare · 3 weeks ago

IT Service Delivery Operations Lead

United States

Full-time

Onsite

Mid Level

3+ years exp

AbsoluteCare is seeking an IT Service Delivery Operations Lead to provide support to end-users and manage IT asset management. The role includes coordinating New Hire IT onboarding, managing documentation, and ensuring compliance with operational processes.

Health CarePersonal HealthTherapeutics

Responsibilities

Provide support for New Hire IT onboarding activities, ensuring smooth setup of systems, hardware, and software for an optimal first-day experience

Play an important role in the coordination of IT asset lifecycle, including purchasing hardware and software, coordinating deployment, maintenance, and retirement

Assist with day-to-day communication and correspondence with users across the organization

Manage and monitor Microsoft and Azure user licenses for AbsoluteCare

Manage documentation of operational processes within the IT department

Support physical access systems requests

Manage Microsoft OneDrive and Outlook legal holds, retention requests, and shared access requests

Create and distribute IT and IT Service Delivery correspondence such as letters, memos, and email announcements for the purpose of informing users of relevant events taking place within the company

Purchase new and recurring information technology supplies, services, software, hardware, and systems

Coordinate incoming and outgoing technology-related parcels related to employee onboarding and/or separations

Manage all Health Information Systems access for staff across the organization by creating employee accounts, partnering with other departments to create portal access for new clinical users and maintaining employee access for each site

Maintain HIS documentation and reference material for organizational use

Perform other IT operational duties as assigned

Qualification

Microsoft AzureMicrosoft License managementMS Office proficiencyOffice 365 certificationMicrosoft SharePointTechnical aptitudeVerbal communicationWritten communicationTime managementAttention to detail