Canoe Intelligence · 2 weeks ago
Manager, Data Operations - Quality & Training
United States
Full-time
Remote
Mid, Senior Level
$135K/yr - $150K/yr
5+ years expCanoe Intelligence is reimagining alternative investment data processes for leading institutional investors. They are seeking a hands-on manager passionate about training and mentorship, responsible for enhancing the quality of data operations through effective vendor management and training.
AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceData ManagementFinTechMachine LearningSaaS
Responsibilities
Global Training & Mentorship: Travel frequently to vendor sites to conduct deep-dive training sessions. You will teach them top-to-bottom everything we do, from basic data entry to complex capital call logic
Vendor QC (The Shield): Audit the vendor's work at the row level. You don't just read reports; you open the files to see if the vendor is adhering to quality standards
SOP & Process Improvement: materially improve our Standard Operating Procedures (SOPs). You will observe where the vendor struggles and rewrite our documentation to close the gap
Stabilization & Transition: Enforce strict standards on legacy teams while leading the transition to higher-quality partners
Cultural Bridge: Act as the primary link between the Onshore and Offshore teams, ensuring the "One Canoe" culture extends across the ocean
Qualification
Required
5+ years of experience managing BPO (Business Process Outsourcing) or offshore teams, preferably in data entry or financial services
Passion for Teaching: You love explaining complex concepts and watching people 'get it.' You are patient, clear, and engaging
Willingness to Travel: This role requires significant time on-site with our partners (e.g., India, Philippines, or Nearshore locations)
Detail Obsessed: You are capable of spotting a single digit error in a spreadsheet of thousands of rows
Process Writer: You are excellent at writing clear, impossible-to-misunderstand instructions and training manuals
Benefits
Medical, dental, vision benefits
Flexible PTO
401(k)
Flexible work from home policy
Home office stipend
Employee Assistance Program
Gym/Wifi reimbursement
Education assistance
Parental Leave
Company
Canoe Intelligence
Canoe has reimagined the future of alternative investments with cloud-based, machine-learning technology for document collection, data extraction, and data science initiatives.
51-200 employees
H1B Sponsorship
Canoe Intelligence has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$61MKey Investors
Goldman Sachs Asset ManagementF-PrimeThe Carlyle Group
2024-07-09Series C· $36M
2023-02-08Series B· $25M
2021-09-09Series A
Leadership Team
Jason Eiswerth
Chief Executive Officer
Noel Calhoun
CTO
Recent News
Private Funds CFO
2025-09-24
Company data provided by crunchbase