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FoundRae · 3 weeks ago

Operations Coordinator, Retail

New York, NY

Full-time

Onsite

Entry Level

$22/hr - $26/hr

2+ years exp

FoundRae is a jewelry company that focuses on creating modern heirlooms that express personal identity. They are seeking an Operations Coordinator to ensure the accurate completion of client orders, manage inventory, and support various operational tasks to maintain quality and efficiency.

Luxury Goods & Jewelry

Hiring Manager

Megan Mroz

Responsibilities

Act as the liaison between internal teams to complete all orders in a timely manner

Work with the Bench Jewelers to coordinate workflow ensuring prioritization of orders

Coordinate engraving artwork and execution for in-house engravings

Communicate with Retail/Fulfillment teams regarding inventory availability

Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders

Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed

Confirm product details, quality level and assembly accuracy before processing

Work with the sales team to process all orders

Administer quality checklist and validate using brand standards

Accurately document all inventory movement for orders

Log and track customer returns for repair using Repair Tracker

Monitor and log unfulfilled work orders

Track orders that cannot be completed because inventory is not present

Participate in inventory cycle counting and use active problem solving to investigate discrepancies

Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage

Monitor internal inventory movement via transfers and use of sign out sheet

Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor

Ensure timely communication with management and sales team regarding new arrivals and product replenishment

Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments

Maintain organized shipping area ensuring all outgoing merchandise is properly packaged

Follow the company guidelines regarding shipping to clients and intercompany

Order and manage non merchandise supplies like stationery and packaging

Re-stock appropriate levels of packaging supplies within the boutique