Jewish Federation of Cleveland · 3 weeks ago
Travel Program Manager, Missions
Beachwood, OH
Full-time
Hybrid
Senior Level
5+ years expThe Jewish Federation of Cleveland is dedicated to enhancing the health and vitality of the Jewish community. They are seeking a Travel Program Manager responsible for planning and implementing missions to Israel and other destinations, ensuring a seamless execution of travel experiences for donors and participants.
Communities
Responsibilities
In partnership with senior staff and lay leaders, implement the overall strategy and direction for travel experiences that bring donors closer to Federation’s work, our organization, and one another
Create and monitor an annual work plan to guide departmental activities
Stay up to date on recent trends, best practices and innovative ideas within mission content and locations, including from other Federations and Jewish organizations
Create unique overseas mission itineraries to Israel, and around the world to Jewish sites of significance, importance, and interest, each tailored with the group in mind: VIPs, major donors, leadership groups, young professionals, etc
Complete post-mission evaluation, both from operations standpoint and participant feedback
Ensure seamless execution of missions by coordinating with travel vendors, such as airlines, tour operators, speakers, and destination management companies
Provide guidance and support to Lead Staff in preparation of mission proposals from initial concept to final approval
Develop and manage mission budgets, accountable for adherence to the approved budget
Manage calls from potential participants, answering general and specific informational questions regarding missions
Review mission participant applications and monitor special requests. Work in consultation with mission lead staff, lay leadership, and tour operators, ensure itinerary and participant experience for each mission is consistent with goals and objectives
Create, implement, and monitor a follow-up plan with mission participants upon return from a mission, in coordination with Campaign, Leadership Development, and other Federation departments. Ensure accurate tracking in CRM that eases planning, solicitations, and follow-up
With mission lead staff and overseas land agent, review and maintain the accuracy of all lists: participant, rooming, bus, land only, special requests, seating requests, dietary requests, celebrations, etc
Develop strong working relationships with mission lead staff, from various Federation departments, and with varying mission-facilitation/implementation experience
Travel with delegations to provide on-site logistical support as necessary and appropriate
Manage relationships with all travel vendors and service providers
Maintain accurate records in CRM of all vendors, speakers, and mission contacts
Prepare and manage necessary materials for missions, including pre, post, and during mission documentation
Serve as a contact for professional and volunteer leadership seeking to travel, acting as a point-to-point concierge for our donors
Prep and assist in scheduling, preparing, and organizing mission informational sessions
Schedule, organize, and implement ”Mini Missions” (local agency site visits) for pre-determined groups based on goals and objectives set by the Development Department or other departments where appropriate
Where appropriate, assist with logistics and planning for speaker visits
Other duties as assigned
Qualification
Required
Bachelor's degree required
5+ years of experience with development travel/stewardship or related field like a travel agent or equivalent combination of relevant education, experience, and skills required
Demonstrated excellent interpersonal skills, verbal, and written communication skills
Demonstrated exceptional customer service skills. High-level attention to detail
Maintain a high level of confidentiality and professional integrity
Strong knowledge of basic office computing, including MS Office (Outlook, Word, Excel, PowerPoint, Teams), Zoom, and basic database skills required
Strong experience and ability working with CRM databases
Strong written and verbal communication skills
Experience in developing and managing large budgets
Experience and demonstrated ability to coordinate and prioritize workflow processes including managing multiple tasks, setting schedules, meeting deadlines, organizing, and planning
Ability to build trusted relationships; work effectively, respectfully, and collaboratively with lay leadership and colleagues across departments and at all levels of the organization
Ability to manage multiple priorities with demonstrated organizational skills
Comfortable working in a fast-paced work environment and adapting to rapidly changing priorities and needs
Preferred
Experience with Jewish organizations/institutions, either as an employee, volunteer, or participant preferred
Company
Jewish Federation of Cleveland
Jewish Federation of Cleveland promotes the well-being of the community, its members, and Jews throughout the world.
51-200 employees
H1B Sponsorship
Jewish Federation of Cleveland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$1.8MKey Investors
The Mt. Sinai Health Care Foundation
2021-12-07Grant· $1.8M
Leadership Team
Barry Reis
Senior Advisor (Former CFO)
Tami Caplan
Senior Vice President, Mandel Leadership Excellence Center
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