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Ricoh USA, Inc. · 2 weeks ago

Site Manager – Shipping & Receiving Operations

Beaverton, OR, United States

Full-time

Onsite

Mid, Senior Level

$19.28/hr - $27/hr

3+ years exp

Ricoh USA, Inc. is seeking a Site Manager for their Shipping & Receiving Operations. The Site Manager is responsible for overseeing the daily operations of a small to medium-sized site, managing a team, and ensuring service delivery meets client expectations and contractual obligations.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Manage daily operations of a small-medium site and lead a team of direct reports

Prioritize multiple and competing tasks while fostering a positive work culture to maximize retention

Demonstrate working knowledge of Ricoh products and services, providing solutions and alternatives as needed

Monitor and manage production labor percentages and quality control standards

Improve operational quality through effective implementation of Ricoh Service Excellence tools

Ensure achievement of Service Level Agreements and collaborate with customers to improve processes

Maintain a customer-focused environment through regular feedback and satisfaction surveys

Ensure compliance with audit and deadline standards using best practices

Match staffing and equipment resources to production demands

Motivate employees and recognize accomplishments through Ricoh recognition programs

Communicate job expectations clearly and provide training, coaching, and performance evaluations

Develop staff through Individual Development Plans and career growth opportunities

Maintain daily contact with customers and understand client requirements

Identify gaps in service delivery and adjust processes to meet client and financial goals

Resolve issues related to pricing, orders, and invoicing in collaboration with the sales team

Prepare site reporting, customer presentations, and business reviews to ensure contractual alignment

Perform other duties as assigned

Qualification

Managerial experienceCustomer-facing experienceTechnical proficiencyMS Office proficiencyCustomer service skillsStrategic thinkingProblem-solving skillsPresentation skillsCommunication skillsAdaptability

Required

High school diploma or GED required

3–5 years of related experience (B2B and/or technical)

3–5 years of customer-facing experience required

Strong technical aptitude and proficiency in MS Office (including Outlook 360)

Strategic thinking and problem-solving skills

Ability to present to medium-sized groups

Professional customer service and communication skills (written and verbal)

Technical proficiency and adaptability

Preferred

Minimum 2 years of managerial experience strongly preferred

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)