Metro Sales Inc. · 5 hours ago
IT Help Desk -Level 2
Roseville, MN
Full-time
Onsite
Mid Level
4+ years expMetro Sales Inc. is an industry leading hardware, software, and managed services provider. The IT Help Desk Level 2 role focuses on resolving technical issues for clients while managing their expectations and ensuring effective service delivery.
Manufacturing
Responsibilities
Analyze and troubleshoot Clients’ critical issues IT hardware and software remotely
Document, review and report service tickets for process improvement initiatives
Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams
Maintain technical certifications in alignment with hardware and software applications trends
Participate in process improvements and procedures for efficient service delivery
Conduct thorough verification of information, accurate documentation and organization
Participate and collaborate in training and development
>25% travel expectations
Perform other appropriate duties and responsibilities as assigned
Qualification
Required
High School Diploma, GED or equivalent
4+ years prior experience in IT administration and/or technical support experience, or equivalent
Clean driving record and reliable vehicle
Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment
Proven exceptional customer services experience
Local Candidates Only
Preferred
Bachelor's degree in Computer Science, IT or equivalent from an accredited institution
Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security
Benefits
Medical, Dental and Vision Insurance
Short- and long-term disability program
Life Insurance
Educational Development Benefits
Employee Stock Ownership Plan (ESOP) + Gainshare
401K+ Match
PTO
Paid Volunteer Days! Opportunities for community involvement with your peers.
Company
Metro Sales Inc.
Metro Sales Inc. is a business supplies and equipment company offering multifunction printers and copiers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Tuohy
CEO/President/Board Chair
Company data provided by crunchbase