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MyMichigan Health · 1 week ago

Sr Office Assistant

Midland, MI

Contract

Onsite

Mid, Senior Level

0+ years exp

MyMichigan Health is a technology driven organization, and they are seeking a Senior Office Assistant for their Infusion Center Department. The SOA will assist nurses and patient service specialists with patient transport, registration, scheduling, and serve as the order liaison, ensuring effective communication and compliance with insurance and medical necessity requirements.

Health CareHospital

Responsibilities

Performs patient registration responsibilities, including insurance verification, pre-certification and obtaining necessary signatures and authorizations for billing and release of medical information according to established procedure

Provides excellent customer service to patients and referring physician offices in person and on the phone - Meet/Greet with smile, provide updated wait times, handle difficult situations that arise with the scheduling and registration process so that patients and referring physicians are satisfied with the outcome. Follows scheduling guidelines so that the patient flow daily is as smooth as possible

Able to perform all office operations including filing of charts, typing and clerical duties and obtaining/transferring patient information data

Provides education and training to physician offices and patient service specialists on scheduling/registration and insurance related issues regarding orders sent to the department

Follows through on rejected coding issues and re-submits documentation to Health Information Services (HIS)

Serves as the safety point person for the infusion center building monitoring compliance with hand hygiene, temperature logs and any follow up needed from maintenance or biomed

Effectively operates a computer using MS Office applications such as Word, Excel as well as vital systems required for scheduling, registration and insurance verification etc. for the department

Maintains stock for the Infusion Center

Qualification

Insurance verificationPatient registrationMedical terminologyMS OfficeCustomer serviceClerical skillsTraining skillsCommunication skillsTeamwork

Required

BLS: Basic Life Support certification within 1 month of hire or transfer

High School Diploma or GED

Completion of an accredited course in medical terminology or knowledge of medical terminology as normally acquired through a minimum of one year experience in a medical center office setting

A minimum of six months experience in a health care facility required

Must possess general clerical skills and ability to operate standard office equipment, including computer knowledge, i.e. MS Office, Excel, Word, etc

Demonstrate the ability to effectively communicate with others in person and on the telephone

Competency in Microsoft® Windows

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake

Overall dexterity is required including handling, reaching, grasping, fingering and feeling

Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs