Protective Life · 4 weeks ago
Customer Service Specialist- Bilingual
United States
Full-time
Remote
New Grad, Entry Level
$42K/yr - $45K/yrProtective Life is a company that helps protect customers against life's uncertainties. They are seeking a Bilingual Customer Service Specialist who will provide exceptional service primarily over the phone, addressing customer inquiries and ensuring satisfaction.
FinanceFinancial ServicesInsurance
Responsibilities
Assist customers across multiple channels (phone, email, chat, social media) to deliver a consistent and positive experience
Resolve inquiries and issues promptly and accurately, taking ownership until resolution and ensuring customer satisfaction
Navigate multiple systems and tools to access information, document interactions, and provide accurate details on products, services, and policies
Actively listen and identify customer needs, offering appropriate solutions or escalating when necessary
Maintain strong product knowledge and meet performance standards, continuously improving through training and recommending process enhancements
Qualification
Required
Full fluency in Spanish and English
Experience using various modern computer systems, software applications, and communication tools
Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
High school diploma or equivalent
Flexibility to work in shifts, including evenings, weekends, and holidays, is required
Preferred
Previous customer service experience in an inbound call center or similar environment is strongly preferred
Some college education preferred but not required
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
Founded in 1907
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase