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Superior Insurance Partners · 2 weeks ago

Client Service Representative (CSR)- Commercial Lines Insurance

Mount Sinai, NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

Superior Insurance Partners is a rapidly growing insurance brokerage platform focused on providing commercial lines, personal lines, and employee benefit solutions. They are seeking a Commercial Lines Client Service Representative to manage client relationships, provide exceptional customer service, and handle various client inquiries and processes.

Commercial InsuranceHealth CareInsuranceLife Insurance

Responsibilities

Effectively manage high volume of incoming calls

Identify and assess client needs to achieve satisfaction

Quoting, endorsements, certificates and will own the renewal process

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution

Keep records of customer interactions, process customer accounts and file documents

Qualification

Commercial Lines InsurancePropertyCasualty LicenseAgency Management SystemsMicrosoft OfficeEffective CommunicationRelationship BuildingAdaptabilityCollaboration