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The Trustees of Reservations · 3 weeks ago

Seasonal Front Desk and Guest Services Staff

Ipswich, MA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

The Trustees of Reservations is a premier conservation and preservation organization in Massachusetts, dedicated to protecting exceptional properties for public enjoyment. They are seeking Seasonal Front Desk and Guest Services Staff to assist with day-to-day operations at the Inn at Castle Hill, ensuring a positive experience for visitors through various guest service functions.

Communities

No H1B

Responsibilities

Check guests in and out

Post all cash, credit card and other payment information in an accurate manner in our reservation system, RezStream

Settling credit card transactions and handling end of day reports

Answer telephones

Respond to email inquiries in a professional manner

Take reservations in accurate and efficient manner

Serve food and beverage at meals, teas and functions

Offer, prepare and serve cocktails, wine and beer to guests

Help with guest requests as needed

Assist with luggage handling - must be able to carry luggage up multiple flights of stairs

Provide concierge services to guests - knowledge of surrounding area is essential

Maintain a clean and organized work area

Qualification

Customer service skillsHospitality experienceReservation system knowledgeCommunication skillsFlexibility

Required

Positive customer interaction skills

Ability to learn computer processes and systems with onboarding training

Must be able to lift 40 pounds

Must be able to comfortably walk up and down stairs (no elevators in the building)

Flexibility to work weekends and holidays is required

Access to a personal vehicle for transportation

Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment

A satisfactory criminal background (CORI) check

Preferred

Previous experience in the hospitality industry is preferred

Benefits

Sick Time: 40 hours of paid sick time upfront.

Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.

Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

Company

The Trustees of Reservations

Founded by landscape architect Charles Eliot in 1891, The Trustees has, for more than 125 years, been a catalyst for important ideas, endeavors, and progress in Massachusetts.

Founded in 1891