Penn National Insurance · 3 weeks ago
Claims Service Representative
2 N 2nd St, Harrisburg, PA, 17101, US
Full-time
Onsite
New Grad, Entry LevelPenn National Insurance is seeking a Claims Service Representative to support the Claims Division in achieving fair claims settlements. The role involves routine administrative and customer service tasks related to the claims handling process, ensuring quality service and adherence to established guidelines.
Financial ServicesInsurance
Responsibilities
Adheres to the work group’s expectations and guidelines; fulfills team or work group responsibilities; demonstrates personal commitment to group goals
As directed by leadership, this position will be responsible for training team members on current processes
Enters data into the claims processing systems as instructed by the Team Leaders, Claims Managers, or adjusters while adhering to quality and productivity guidelines established by the claims division
Inputs the proper coverage(s) and classification(s) when setting up new claims
Performs duties outside of the claims systems such as filing, distribution of mail, check printing, and other various tasks in support of the claims division
During periods of high claim volume, provides prompt and professional customer service to agents, policyholders, and internal customers regarding new claim notifications, inquiries, and requests received via telephone, fax, email, or internet
Researches policy and other systems to resolve claims processing issues
Communicates with internal and external customers by phone, fax, and e-mail in a professional and courteous manner
Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback
Readily absorbs and comprehends new information and develops skills from formal and informal learning experiences
Performs various projects requested or assigned by the employee’s reporting manager noted above
Qualification
Required
High School diploma or equivalent
Good interpersonal skills with the ability to interact in a professional and tactful manner
Good communication skills – both verbal and written
Good Personal Computer skills with an emphasis on Microsoft Office Suite
Strong keyboard, data entry, and typing skills required, along with the ability to perform various clerical duties
Ability to perform standard business mathematics
Must be able to multi-task and perform job responsibilities with the interruption of phone calls
Must be able to work as a team member in a fast-paced environment
Must be adaptable and able to quickly adapt to schedule changes
This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment
Must be able to see and effectively use a computer monitor
Must be able to operate a computer, keyboard, and applicable printers and other general office equipment
Must be able to access and enter information accurately using automated systems
Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients
Must be able to present information to individuals and groups
Must be able to interpret and apply concepts that may or may not be based upon established guidelines
Must be able to maintain acceptable attendance and adhere to scheduled work hours
Preferred
Prior customer service experience preferred
Company
Penn National Insurance
Penn National Insurance is a property-casualty mutual insurance company
Founded in 1919Harrisburg, Pennsylvania, USA
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Brandon
President & CEO
J
John Foster
Senior Vice President, Insurance Operations
Recent News
2025-12-11
2024-04-08
Franklin County Free Press
2023-12-26
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