#twiceasnice Recruiting · 2 weeks ago
Retail Operations Coordinator (back-office support exp. req.)
Great Neck, NY
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years exp#twiceasnice Recruiting is representing a client in luxury retail seeking a Retail Operations & Customer Experience Specialist. In this role, you will manage day-to-day administrative operations and client interactions, ensuring excellence in customer service and a luxury shopping experience.
Career PlanningHuman ResourcesProfessional ServicesRecruiting
No H1B
Hiring Manager
Sam Kenney
Responsibilities
Greet customers and provide a warm and inviting welcome upon entering the store
Handle incoming phone calls and direct inquiries to the appropriate team members
Monitor and manage store’s email, respond promptly to customer inquiries and requests
Handle customer complaints or concerns, resolve issues in a professional and courteous manner
Call clients when items are ready for pickup or payment is due
Enter purchases and parts orders into the system
Coordinate shipping, pickups, and order fulfillment
Communicate with vendors and manage order logistics
Support back-office tasks to keep daily operations running smoothly
Qualification
Required
3+ years of back-office support in retail experience required
Experience with order fulfillment and vendor communications required
Proficient with MS Office Suite required
Benefits
Health Insurance
Paid Federal Holidays
PTO
Paid Parking
Company
#twiceasnice Recruiting
We're better than your recruiter. We're #twiceasnice.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase