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HMP Global · 3 weeks ago

Assistant Manager, Customer Service

Malvern, PA

Full-time

Hybrid

Mid Level

HMP Global is a leading healthcare event and education company focused on improving patient care. The Assistant Manager, Customer Service serves as the primary point of contact for customers, supporting event registration and providing administrative support across multiple departments.

EducationHealth CareHospital

Growth Opportunities

Hiring Manager

Rich Lancia, SHRM-CP

Responsibilities

Respond to incoming phone calls and emails related to event registration, membership services, CE certificates, and product sales

Manage individual memberships and support renewal efforts to ensure an exceptional member experience

Manage group memberships by maintaining and updating account details for colleges, universities, and teaching hospitals

Accurately process registrations, memberships, and product sales within the CRM system

Follow up on outstanding customer payments and resolve billing inquiries

Provide administrative assistance to multiple departments as needed

Set up CE activities within the CRM platform

Support the Marketing team with email deployment using Campaigner

Assist the Meetings team with on-site registration support for live events

Support the Sales team with Map Your Show software administration

Travel up to four times per year, including attendance at NEI Spring and Fall meetings

Qualification

Customer service excellenceCommunication skillsOrganizational skillsMicrosoft Office proficiencyCRM system experienceLearn softwareProfessional demeanorACCME standardsAttention to detail