Cortex · 2 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
$135K/yr - $185K/yr
5+ years expCortex is an internal developer portal that aims to streamline the development process for companies. They are seeking a Senior Customer Success Manager to act as a strategic partner for their enterprise customers, ensuring they achieve tangible business outcomes while navigating the technical aspects of the Cortex platform.
Artificial Intelligence (AI)Developer PlatformInformation TechnologyProductivity ToolsSoftware
Responsibilities
Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts
Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives
Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains
Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact
Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth
Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback
Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence
Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization
Travel expectation of up to 30%
Qualification
Required
5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with a strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies
Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion
Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs)
Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models
Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives
High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments
Outstanding communication skills — clear, confident, consultative, and empathetic
Benefits
Competitive salary and equity
National medical, dental & vision insurance (we cover 100%!)
Fully covered life insurance
$400 monthly perks stipend
$1,000 yearly Learning & Development stipend
401k plan
Pet Insurance
Unlimited PTO
Remote & flexible working hours
Gender-neutral parental leave
All-Company Retreats (previously San Diego, Miami, NYC, and Austin)
Company
Cortex
AI-powered Internal Developer Portal that helps engineering teams deliver reliable, secure, efficient software, faster.
51-200 employees
H1B Sponsorship
Cortex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$112.65MKey Investors
Scale Venture PartnersIVPSequoia Capital
2024-09-04Series C· $60M
2023-05-31Series B· $35M
2021-11-18Series A· $15M
Leadership Team
Anish Dhar
Cofounder & CEO
Nikhil Unni
Co-Founder & Chief Architect
Recent News
2025-09-14
2025-06-29
Company data provided by crunchbase