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dentsu · 1 week ago

Senior Associate, Client Success

New York, United States

Full-time

Hybrid

Mid, Senior Level

$62K/yr - $83K/yr

1+ years exp

Dentsu is a company focused on delivering exceptional client service and innovative media solutions. The Senior Associate, Client Success is responsible for managing media buys, mentoring Associates, and ensuring campaign performance while collaborating with internal teams and external partners.

AdvertisingInformation ServicesMarketing

Responsibilities

Manage and execute media buys within the Amplifi Advantage program, ensuring accuracy and timeliness

Interface and assist and Manager(s) with day-to-day workloads while overseeing Associates

Review and process media plans from planning and investments teams; register media plans with vendors for confirmation against principal investment deals

Monitor campaign performance and resolve issues such as preemptions and makegoods

Prepare a variety of reports for clients & client teams

Build and maintain strong vendor relationships to optimize client savings and program profitability

Partner with planning and investment teams to align client objectives and deliverables

Assist Manager in communicating with billing department and account teams

Assists Manager in maintaining and tracking client budget levels

Communicate updates, opportunities, and issues proactively to internal teams and client teams

Participate in and begin to lead internal and external meetings, providing clear and actionable insights

Responsible for informing buying staff/clients of new opportunities or issues while guiding Associates through these changes and means of communication

Actively seeks solutions to issues related to media buying tools such as DDS, Prisma, preemptions and makegoods with client’s media schedules

As appropriate, recommend improvements to internal workflow to improve efficiency to Manager

Maintain constant presence in marketplace in order to learn new and innovative ideas that can be presented to management for new deal opportunities

Stay informed on marketplace trends and emerging media opportunities

Identify and implement process improvements to enhance efficiency and profitability

Maintain organized documentation and ensure timely follow up on all communications