ZOLL Cardiac Management Solutions · 1 month ago
Implementation Specialist
Broomfield, CO
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $80K/yr
2+ years expZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative medical technologies. The Implementation Specialist plays a crucial role in the Customer Success Organization, focusing on developing and executing training plans for clients to ensure they effectively use ZOLL products in their operations.
Medical Device
Responsibilities
Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration
Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process
Coordinate with support and product team to resolve customer issues during implementation process
Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products
Act as a training and product resource for other members of the ZOLL team
Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience
Work toward client success as an effective team member
Qualification
Required
1-3 years 2+ years Emergency Medical Services experience and/or training
Experience and understanding of training adults, associated learning challenges, and how to overcome them
Preferred
Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 -Minimum Training Standards for Public Safety Telecommunicators
Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing
Experience implementing new software/technology
Experience working with Microsoft SQL
Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc
Current or former EMS practitioner at either the ALS or BLS Level
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase