Front · 4 hours ago
Workplace Experience Manager
San Francisco, CA
Full-time
Hybrid
Mid Level
3+ years expFront is the leading AI-powered customer service platform built for collaboration. They are seeking a dynamic Workplace Experience Manager to craft an environment where the team thrives and culture flourishes, focusing on enhancing employee engagement and managing workplace operations.
CollaborationCRMCustomer ServiceSaaSUnified Communications
Responsibilities
Own the end-to-end workplace experience for our SF office—from daily operations and vendor management to space optimization and amenities
Design and execute culture-building programs that bring our values to life: team events, rituals, celebrations, and surprise-and-delights that make Front feel special
Drive employee engagement initiatives including onboarding experiences, community building, ERG support, and wellness programs
Be the connective tissue between remote and in-office employees, ensuring hybrid work feels seamless and inclusive
Measure what matters—track engagement metrics, gather employee feedback, and iterate based on what's working (and what's not)
Partner cross-functionally with People Ops, IT, Finance, and leadership to align workplace strategy with business goals
Manage budgets and vendors efficiently while maintaining high standards for quality and experience
Be the first responder for workplace needs—troubleshooting issues with grace and finding creative solutions on the fly
Qualification
Required
3–5 years of experience in workplace experience, office management, employee engagement, or culture roles—ideally in a tech or high-growth startup environment
Proven track record of building and scaling culture programs, events, and engagement initiatives that employees actually care about
Operational excellence—you're organized, detail-oriented, and can juggle multiple priorities without dropping the ball
People-first mindset—you genuinely care about employee experience and have a knack for making people feel seen and valued
Creative problem-solver who can work with constraints (budget, space, time) and still deliver exceptional experiences
Strong communication skills—you can rally people around ideas, influence stakeholders, and write compelling internal comms
Data-informed approach—comfortable using surveys, metrics, and feedback to measure engagement and iterate on programs
Hands-on and resourceful—willing to roll up your sleeves, whether that's setting up for an event or troubleshooting a facilities issue
Experience supporting hybrid work models and creating inclusive experiences for distributed teams
Benefits
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Company
Front
Front is a communication hub for building strong customer relationships on digital channels.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$203.6MKey Investors
Sequoia CapitalSocial CapitalUncork Capital
2022-06-28Series D· $65M
2020-01-22Series C· $59M
2018-01-24Series B· $66.5M
Leadership Team
Dan O'Connell
Chief Executive Officer
Laurent Perrin
CTO & Co-founder
Recent News
vcnewsdaily.com
2025-12-12
POCIT. Telling the stories and thoughts of the underrepresented in tech.
2025-10-02
Company data provided by crunchbase