Mansfield Energy Corp · 1 month ago
Account Manager - Hybrid Schedule
Gainesville, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expMansfield Energy Corp is seeking an Account Manager to join their Customer Success team, responsible for ensuring overall customer success. The role involves managing existing customer relationships, supporting new customers, and collaborating with various teams to provide operational excellence and technical support.
EnergyOil and Gas
Responsibilities
Ensure service quality, efficiency, and accuracy meet operational excellence standards through ownership of the following processes, including but not limited to:
Regularly performs proactive root cause analysis on recurring customer issues
Monitors and maintains enhanced/complex reporting for customers
Coordinate with various departments to ensure operational issues are resolved entirely and promptly on behalf of the customer and to meet account performance objectives
Implement operational strategies to improve customer profitability
Manage system contracts by evaluating contract dates and pricing to ensure continued profitability
Oversee customer contract compliance monthly, including terms and conditions, freight rate updates, fixed price allocations, etc
Develop and implement a regular communication strategy to connect with existing customers at the local level, focusing communication on customer satisfaction components
Participate in customer business reviews seeking feedback on what’s working and what can be improved operationally (i.e., including Quarterly Business Reviews)
Own the communication with the customers while resolving operational issues indexing on over-communication to ensure they know their issues are important to us
Develop an understanding of daily pricing strategies for each market, product, and customer based on market moves that can be leveraged to provide advice to customers
Collaborate with Sales Success Managers (SSM), Sales Team, and Sales Operations Team on new business, renewal of existing accounts, and additional products and services to ensure all offerings are effectively communicated between teams
Advocate for the customer and attain the necessary resources and attention to resolve operational concerns and issues quickly
Serve as the voice of the customer, advocating on their behalf regarding internal decisions that have direct and indirect customer impact
Serve as the primary contact partnering with the Collections team to resolve complex customer issues to improve A/R as needed
Regularly share best practices and learning opportunities with peers
Train customers on Mansfield technology platforms (Website, FuelNet, FuelAll, etc.) to drive adoption
Maintain permissions, passwords, security levels, etc., to drive overall support of customers’ data needs
Provide customer support on updates and system enhancements
Qualification
Required
Bachelor's degree or equivalent experience required
2+ years business to business experience preferably in a customer account management or customer relationship management role
Intermediate Microsoft Excel, Access and Outlook skills
Working knowledge of sales and customer service
Ability to create and present reporting and presentations in front of customers
Strong attention to detail
Strong written and verbal communication skills
Strong analytical and problem-solving skills
Ability to work in a team environment
Preferred
Petroleum Industry experience preferred
Company
Mansfield Energy Corp
Mansfield Energy is the trusted partner to fleets and organizations across North America – solving their most demanding energy procurement, supply, and logistics challenges.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael M.
Chief Operating Officer
Rocky Dewbre
President-Mansfield Service Partners
Recent News
2022-02-25
2022-02-02
Company data provided by crunchbase