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M&T Bank · 2 weeks ago

Director of Managed Services Program

Buffalo, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$129K/yr - $215K/yr

9+ years exp

M&T Bank is seeking a Director of Managed Services Program who will be a senior enterprise leader responsible for defining, operationalizing, and scaling the bank’s managed services strategy. The role involves collaborating with senior executives and operational owners to improve operational efficiency and broaden enterprise capabilities.

Financial Services

H1B Sponsor Likely

Responsibilities

Define the enterprise vision, objectives, and multi‑year roadmap for Managed Services in partnership with other leaders, ensuring alignment with business strategy and enterprise priorities

Develop and maintain the Managed Services Playbook, providing standards, frameworks, and guidance that business lines will use to evaluate and adopt managed‑service opportunities

Partner with business leaders to identify, assess, and shape managed‑service use cases, leading analysis and recommendations that inform senior‑level decision‑making

Collaborate with the Global Sourcing team on core elements of the Managed Services program, ensuring alignment on partner evaluation approaches, sourcing strategy, and program expectations

Lead cross‑functional working groups or committees to drive managed‑service initiatives, ensuring effective planning, stakeholder alignment, and operational readiness

Educate, influence, and advise senior leaders and business unit stakeholders on managed‑service capabilities, opportunities, and best practices across the enterprise

Prepare and deliver executive‑level presentations and updates, communicating program vision, progress, analysis, and recommendations clearly and strategically

Qualification

Managed services strategyAnalytical skillsProject managementCommunication skillsConsulting experienceChange managementFinancial modelingVendor strategyLeadership experienceSoftware proficiencyMBAAdvanced degreePMP certificationSix Sigma Black BeltLEAN certificationProsci certificationProblem-solving skillsInterpersonal skillsAttention to detail

Required

Bachelor's degree and a minimum of 9 years' relevant work experience, or in lieu of a degree, a combined minimum of 14 years higher education and/or work experience, including a minimum of 9 years' relevant work experience

Minimum of 3 years' managerial experience

Advanced analytical ability

Advanced creative problem-solving skills

Excellent interpersonal skills necessary for business partner relationships within and outside the organization

Experience communicating professionally at many different levels

Excellent verbal and written communication skills

Strong attention to detail

Excellent problem-solving skills

Excellent analytical skills

Experience thriving in a fast-paced environment

Advanced experience with pertinent word processing, spreadsheet, presentation, project, email and file sharing software

Preferred

MBA or advanced degree preferred, especially with concentration in strategy, operations, or organizational leadership

More than 10 years of experience leading enterprise‑level strategic or transformation initiatives, preferably involving operating‑model design, capability building, or large‑scale change

Demonstrated experience working in or alongside managed services, outsourcing, shared services, vendor strategy, or business process optimization functions

Prior consulting, advisory, or audit experience that involved structured problem‑solving, executive engagement, and development of strategic recommendations

Experience leading cross‑functional teams and influencing senior leaders in complex, matrixed organizations

Advanced experience building or applying analytical frameworks, financial models, or business‑case evaluations to inform strategic decisions

Experience developing playbooks, operating standards, or enterprise methodologies in support of large programs or capability rollouts

Exposure to procurement, sourcing strategy, or vendor‑governance environments sufficient to partner effectively with Global Sourcing (without performing sourcing responsibilities)

Formal training or certifications in project management, process improvement, or change management (PMP, Six Sigma Black Belt, LEAN, Prosci) preferred

Demonstrated curiosity and innovation, with a track record of identifying opportunities to modernize processes, improve efficiency, or elevate enterprise capabilities

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)