Bank of America · 2 weeks ago
Sr. Service Specialist - CashPro & Technical Service Center
Dallas
Full-time
Onsite
Mid, Senior Level
1+ years expBank of America is committed to helping make financial lives better through every connection. The Sr. Service Specialist will service inquiries from Treasury clients regarding cash management and related products, partner with internal teams for resolution, and enhance client relationships.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Receive and respond to requests received by email or phone
Provides resolution for requests received via phone or email
Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight
Conduct limited research and respond to client and be able answer questions and inquiries
Utilize the various bank systems to support clients requests
Qualification
Required
1+ years of experience working with customers
1+ years of experience handling difficult situations with customers
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable receiving ongoing performance feedback and coaching
Ability to engage with customers, begin a conversation, build rapport, and handle objections
Comfortable with ongoing change and learning new technology/processes
Ability to analyze and resolve customer inquiries
Ability to provide a positive customer experience through creative solutions
At least an intermediate ability in computer skills
Ability to navigate multiple computer systems while interacting with the customer
Preferred
1-2 years of experience in the Banking/Financial industry
1-3 years of experience working in a call center
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase