Customer Care Advocate jobs in United States
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Four Hands · 1 month ago

Customer Care Advocate

positionAustin, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Four Hands is a leading designer and wholesaler in the furniture industry, recognized for its dynamic growth and commitment to exceptional customer service. The Customer Care Advocate will provide world-class support, resolving inquiries and collaborating with Sales Operations to ensure customer satisfaction.

FurnitureHome ImprovementLifestyle
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Growth Opportunities

Responsibilities

Respond promptly to customer service inquiries, ensuring timely resolution and a superior customer experience
Collaborate with Sales Operations and Account Executives to address customer issues and process returns, credits, and other resolutions
Analyze and report on service and quality performance; identify and implement improvements for greater efficiency
Deliver world-class customer service to Four Hands clients and internal teams
Maintain deep knowledge of customer accounts, pricing, order-to-cash processes, reorders, and shipping procedures
Build strong cross-functional relationships to support seamless service and communication
Enhance the customer experience by providing guidance, promoting website usage, and supporting operational excellence
Continuously seek opportunities to improve customer satisfaction and internal processes
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands team

Qualification

Customer care experienceMicrosoft OfficeOrganizational skillsDecision-making skillsIntellectual curiosityTeam-oriented mindset

Required

2+ years of customer care experience
Proficiency in Microsoft Office
Strong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced setting
A team-oriented, collaborative mindset with a friendly, proactive attitude
Strong decision-making skills with the ability to complete complex tasks in a timely manner while working independently
Comfortable working across global teams and diverse customer bases
Demonstrate intellectual curiosity

Company

Four Hands

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Four Hands is a lifestyle home furnishing company that delivers design products and services.
dateFounded in 1996
location
Austin, Texas, USA
people-size501-1000 employees
web-link
https://fourhands.com

Funding

Current Stage
Late Stage

Leadership Team

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Matthew Briggs
CEO and President
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Michael Bullock
Chief Marketing Officer
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Recent News

Designers Today
Four Hands embraces “balanced maximalism” with bold new contemporary designs
2025-12-02
Designers Today
Four Hands launches new hospitality collection
2025-10-21
Designers Today
Four Hands launches custom upholstery program with faster lead times
2025-09-25
Company data provided by crunchbase