MHW · 4 weeks ago
Senior Hotel Entertainment Manager
Miami, FL
Full-time
Onsite
Senior Level
7+ years expMHW Live Music is the hospitality industry's leading curator and manager of entertainment programming. The Senior Hotel Entertainment Manager is responsible for managing and improving entertainment program delivery across a portfolio of hotel and resort accounts, ensuring client satisfaction and operational excellence.
Media and EntertainmentMusicMusic Streaming
Responsibilities
Serve as the senior day-to-day owner for a portfolio of hotel/resort entertainment programs
Lead client communication, performance reviews, and ongoing relationship management to ensure satisfaction and retention
Proactively identify improvement and upsell opportunities, and develop solutions aligned to each property’s brand and guest expectations
Manage service recovery situations and escalate strategically when needed
Oversee quality, consistency, and execution of live entertainment programming across assigned accounts
Ensure entertainment schedules are filled accurately, talent is confirmed, and expectations are aligned with clients and performers
Monitor program performance and ensure the entertainment experience is commensurate with delivering on the Three Pillars of Only The Best service model
Partner with internal teams to ensure smooth onboarding for new accounts and successful program transitions
Coach and develop team members to grow capability, increase productivity, and strengthen service consistency
Help build and maintain scalable systems that support growth without sacrificing quality
Use Airtable or similar tools to track accounts, issues, schedules, talent performance, and client feedback
Establish repeatable SOP’s, checklists, and workflows that improve speed, accuracy, and consistency
Leverage hospitality expertise to drive strategy, enhance client experience, and increase revenue
Qualification
Required
7 - 10+ years in high-end hospitality management or hospitality vendor leadership with P&L responsibility
Demonstrated success managing client relationships and delivering high-touch service across multiple stakeholders
Highly organized operator with strong attention to detail and the ability to manage multiple accounts simultaneously
Strong communication skills (email, phone, client meetings) and ability to operate calmly under pressure
Comfortable working in a fast-moving, lean environment where problem solving and ownership matter
Miami-based or willing to relocate with travel flexibility
Company
MHW
MHW creates and implements live entertainment programs that are delightfully stress-free for our clients, and that provide consistently great experiences.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Wigler
Founder & CEO
Patricio Lopez
DIRECTOR OF EVENT ENTERTAINMENT
Company data provided by crunchbase