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Infosys · 21 hours ago

Network Support Engineer

Ladson, SC

Full-time

Onsite

Entry Level

1+ years exp

Infosys is a global leader in next-generation digital services and consulting, and they are seeking a skilled Network Support Engineer. The role involves supporting Networking Services, maintaining Data Center infrastructure, and ensuring uninterrupted services in a critical production environment.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Perform: Checking of Physical Connectivity

Review: Console Access to the device

Complete: Racking & Stacking of Devices / replaced device

Conduct: Hardware Replacement (Considering Hardware replacement done by Vendor)

Lead: Handling of Switches, Routers, Firewall, Wireless Controller, Access Point, HVAC unit monitoring, Fire extinguishing system and related systems facility management system for Datacenter

Maintain: Handling of any standalone devices that are available in the Data Centre

Provide support for Asset Manager by doing Physical Asset Verifications periodically

Working Knowledge on all the Data Centre infrastructure (servers, switches, routers, Virtual Machines) and Campus Network

The role will be involved in support of highly critical production environment and will be engaged in ensuring uninterrupted Campus NW and Data Center services

Manage the utilization of Data Center facilities, including space, power and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices

Ethernet/Fiber Cable Swapping or checking the Cable connectivity

Hardware Trouble shooting, upgrades or replacements

Insert CD/DVD ROM on Physical Server/Devices

Check and review power status at site/device

Review: the LEDs to identify any alarms

Hard Reboot of Switches, Routers, Servers and other devices as needed

Identify and recommend changes/improvements to the process and infrastructure design

Provide emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd/3rd level support in response to Major Incidents

Take part in discussion with Business Team/SME’s to understand the requirements and work with architect team to implement optimal solution

Coordinate with suppliers requiring onsite troubleshooting/installation

Engage problem management process for root cause determination & permanent corrective action

Follow the Plant Health and Safety guidelines and process

Drive service improvement and customer satisfaction

Qualification

Network routing/switchingFirewall managementNetwork troubleshootingDNSDHCPIPAMData Center infrastructureAnalytical skillsCommunicationProject managementOrganizational skillsTeam collaboration

Required

Candidate must be located within commuting distance of Ladson, SC or be willing to relocate to the area. This position may require travel

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 1 year of Information Technology experience

Conduct: basic level Network routing/switching, Wireless network, Firewall, network troubleshooting skills including packet captures and analysis, knowledge about monitoring and ITSM tools, Should be able to perform IMACD services

Experienced working with: Operation Support on network device setup, DNS, DHCP and IPAM, NTP, AAA (RADIUS), Firewall, Fiber patching, Device rack n stack, decommissioning, support for shipping of decommissioning devices