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Liberty Mutual Insurance · 19 hours ago

Senior Claim Resolution Specialist, Property

Riverside, CA

Full-time

Onsite

Senior Level

5+ years exp

Liberty Mutual Insurance is a company focused on creating a supportive workplace culture. They are seeking a Senior Claim Resolution Specialist to manage, investigate, and resolve high severity Property Loss claims while providing exceptional customer service.

FinanceFinancial ServicesInsurance

Responsibilities

Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity

Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible

May work with a Liberty network contractor in the appraisal process

Ability to independently scope high severity losses and/or large losses

Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors

Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements

Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services

Identifies suspicious losses

Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim

May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases

For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location

Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager

Qualification

Homeowner policy knowledgeClaims managementNegotiation skillsCustomer serviceAnalytical skillsCommunication skillsWorkload managementTechnical resourceAdvanced property trainingLicensing abilityInterpersonal skills

Required

Requires knowledge of coverages provided within various homeowner policies

Demonstrated ability to handle claims of the highest complexity and exposure

Effective negotiation skills

Ability to effectively and independently manage workload while exhibiting good judgment

Proven ability to provide exceptional customer service

Strong written/oral communication and interpersonal skills

Computer skills with the ability to work with multi-faceted systems, and analytical skills

The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and at least 5 years of directly related experience

Completion of advanced property training required

Ability to obtain proper licensing as required