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Wingspan · 7 hours ago

Technical Account Manager

New York

Full-time

Hybrid

Mid Level

$115K/yr - $135K/yr

3+ years exp

Wingspan is a company focused on building strong partnerships with customers, and they are seeking a Technical Account Manager to serve as the primary point of contact for a dedicated book of business. The role involves managing customer relationships, guiding onboarding processes, and ensuring customer satisfaction while collaborating with internal teams.

Financial ServicesFinTechInformation TechnologyPayments

No H1B

Responsibilities

Manage a book of business by building strong, long-term relationships with key stakeholders to ensure high levels of customer satisfaction and retention

Guide new clients through a seamless onboarding process, ensuring they are set up for long-term success by helping them implement the product effectively for their specific use cases

Serve as a product expert, effectively communicating Wingspan's features and benefits to customers by delivering tailored product demonstrations

Proactively manage the entire renewal process and identify opportunities for expansion and upsell within your accounts by understanding their evolving business needs

Act as the primary point of contact for your clients, partnering with internal teams and escalating complex technical issues to our Solutions Engineering team to ensure challenges are resolved efficiently

Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

Support the maintenance of our internal knowledge base for customer use cases and best practices

Travel monthly to meet clients in person to build relationships, offer strategic insights, and drive renewal and expansion conversations

Qualification

Account ManagementCustomer SuccessSaaS ExperienceFinance/Accounting KnowledgeProject ManagementCommunication SkillsInterpersonal SkillsOrganizational SkillsTime Management