Diebold Nixdorf · 3 weeks ago
Service Quality Specialist
Bo. Rio Canas Ward, Caguas, PR, 00725, US
Full-time
Onsite
New Grad, Entry LevelDiebold Nixdorf is a company that automates, digitizes, and transforms the way people bank and shop. They are seeking a Service Quality Specialist to ensure quality and consistency of customer service levels through review, feedback, and training.
E-CommerceHardwareInformation TechnologyLogisticsSecuritySoftware
Responsibilities
Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development
Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers
Verifies / ensures the accuracy and effectiveness of information or advice provided to customers
May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries
Qualification
Required
Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development
Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers
Verifies / ensures the accuracy and effectiveness of information or advice provided to customers
May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries
Company
Diebold Nixdorf
Diebold Nixdorf offers banking solutions and retail technology systems.
Founded in 1859
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.74B2024-12-10Post Ipo Debt· $950M
2019-08-08Post Ipo Debt· $787M
1979-08-10IPO
Leadership Team
Octavio Marquez
President and Chief Executive Officer
Thomas Timko
CFO
Recent News
2025-12-24
2025-12-17
2025-12-16
Company data provided by crunchbase