Diebold Nixdorf · 1 month ago
Especialista en operaciones de calidad en el servicio-Datos operacionales
Bo. Rio Canas Ward, Caguas, PR, 00725, US
Full-time
Onsite
Entry, Mid Level
2+ years expDiebold Nixdorf is a global company that automates, digitizes, and transforms the commerce experience. The role focuses on ensuring quality and consistency of customer service levels through ongoing review, feedback, and coaching of service providers.
E-CommerceHardwareInformation TechnologyLogisticsSecuritySoftware
Responsibilities
Provides Service Quality and Analysis for a specific business function or location
Participates in customer service review sessions for various channels (voice, screen capture, email and chat)
Analyzes data and generates metrics on quality trends impacting customer satisfaction
Provides feedback internally, to DN agents and operations stakeholders on policy adherence, deviations and issues
Coordinates with and provides feedback to external quality vendors/ suppliers as required
Identifies customer service issues and develops resolution recommendations
Provides actionable data to stakeholder groups such as training or process improvement
Gains familiarity with Inventory Control concepts, practices and methodologies
Forecasting tasks
With Guidance, performs basic Inventory Control duties including:
Maintaining Inventory cycle count and physical inventory programs
Comparing stock numbers and related information with catalogs, manuals, parts lists and related references
Making daily inventory adjustments based on first-hand information
Tracking delivery dates and shipment details of purchase orders
Ensuring compliance with contractual obligations
Assists with special projects as assigned
Qualification
Required
Bachelor's Degree and equivalent work experience required
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Quality and Parts Logistics
Good business English and Spanish skills (Written and spoken)
Accuracy and Attention to details
Customer focus
Analytical Thinking
Managing Multiple Priorities
Quality Management
Business Process Management
Data Gathering and Reporting
Internal controls
Company
Diebold Nixdorf
Diebold Nixdorf offers banking solutions and retail technology systems.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.74B2024-12-10Post Ipo Debt· $950M
2019-08-08Post Ipo Debt· $787M
1979-08-10IPO
Leadership Team
Octavio Marquez
President and Chief Executive Officer
Thomas Timko
CFO
Recent News
2025-12-24
2025-12-17
2025-12-16
Company data provided by crunchbase