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ParetoHealth · 1 day ago

Implementation Manager (Client Facing - Non Technical)

Salt Lake City, Utah, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

ParetoHealth is dedicated to transforming employee health benefits for small and medium-sized businesses. The Implementation Manager will lead the onboarding process for new Employers and Consultant partners, ensuring a smooth implementation experience while managing multiple projects and building lasting relationships.

Employee BenefitsEmploymentHealth Care

No H1B

Responsibilities

Own and manage implementations end-to-end, ensuring all deliverables are completed accurately, efficiently, and on time

Lead Employers and Consultant experience throughout onboarding by being proactive, managing expectations, and adapting to different audiences to ensure clarity, consistency, and customer satisfaction

Facilitate kick off calls, ongoing touchpoints, and status updates to maintain clarity, accountability, and momentum across all parties

Partner with internal teams including Sales, Underwriting, Account Management, and Cost Containment Operations to align priorities, share updates, manage dependencies, and anticipate needs across the onboarding process

Execute established processes and tools (e.g., Salesforce, InspirePlanner) with precision and timeliness, while identifying and adopting improvements that enhance efficiency and scalability

Demonstrate adaptability, initiative, and teamwork by responding to change, sharing insights, supporting peers, and promoting alignment across the Implementation function to contribute to collective success

Deliver successful onboarding outcomes that reduce errors/ escalations and build confidence, satisfaction, and long-term partnerships with Employers and Consultant partners

Qualification

Client implementationProject managementSalesforceRelationship managementAnalytical mindsetCommunication skillsTeam collaborationProblem-solvingAttention to detailAdaptability

Required

Bachelor's degree or equivalent work experience required

2+ years of experience in client implementation, onboarding, or project/account management

Proven ability to manage multiple projects simultaneously with accuracy, organization, and strong attention to detail

Strong communication and relationship management skills with ability to simplify complex concepts and tailor messages to different audiences

Demonstrated relationship-building skills and a strong commitment to customer satisfaction

Collaborative team player with experience working cross-functionally to meet deadlines, manage dependencies, and achieve goals

Analytical and problem-solving mindset with a data-driven approach, leveraging tools such as Salesforce (SFDC) and InspirePlanner (or other project management tools) to improve processes and performance

Self-starter with initiative, adaptability, and commitment to continuous improvement