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HONK · 3 weeks ago

Logistics Coordinator

United States

Full-time

Remote

New Grad, Entry Level

$16/hr - $18/hr

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. As a Logistics Coordinator, you will ensure the timely and efficient delivery of vehicles while managing logistics-related tasks and maintaining communication with customers and service providers.

AppsAutomotiveField SupportMobile Apps

Responsibilities

Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders

Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team

Demonstrate adaptability to changes in the work environment; exhibit the capacity to manage frequent change or unforeseen events; readily accept coaching to align with departmental policies, procedures, and customer service processes

Identify problems, propose solutions, and collaborate effectively with team members

Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary

Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters

Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution

Provide support for special projects as required

Qualification

Logistics coordinationCustomer serviceProblem-solvingCommunication skillsLeadership qualities

Required

Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders

Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team

Identify problems, propose solutions, and collaborate effectively with team members

Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary

Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters

Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution

Provide support for special projects as required

Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)

Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload

Preferred

Experience in a customer-facing environment, resolving issues over the phone

Exhibit exceptional empathy and understanding toward HONK customers, clients, co-workers, and partners

The ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations

Possess leadership qualities, including the ability to articulate operational methodologies and a desire to foster team excellence

Able to professionally handle high call volume from customers and partners, and maintain composure under pressure

Commitment to team success and advocacy for HONK's brand and culture