NEOGOV · 3 weeks ago
Airport Operations Specialist II (Part Time)
Appleton, WI
Full-time, Part-time
Onsite
New Grad, Entry Level
$21.15/hr - $21.15/hrOutagamie County is committed to providing exceptional airport services and is seeking an Airport Operations Specialist II to support ground operations for aircraft and passengers. The role involves customer service, aircraft ground services, and ensuring safety and efficiency at the airport facilities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform aircraft ground services to commercial and general aviation aircraft with all supplies and materials as may be required
Act as a Ground Security Coordinator, Cross Utilized Agent (CUA), ground handling lead, trainer and/or take an active role in improving the performance of ground handling and FBO operations
Provide fuel and deice quality assurance and quality checks, perform airline fuel audits, oversee equipment repair and needs, and perform inventory of product to ensure safe and efficient service to our customers
Engage with customers and key stakeholders, assist them with their needs, and provide exceptional customer experience to achieve customer service objectives
Assist with the development of staff work schedules, staff efficiency models, and staffing plans
Meet and greet customers, assist them with their needs, and strive to provide exceptional customer experience
Assist passengers and pilots in boarding and disembarking the aircraft along with any baggage and cargo
Tow and marshal aircraft, ensure aircraft are chocked, locked, and secure
Operate ground support equipment including fuel trucks, deice trucks, tugs, carts, belt loaders, portable stairs, air starts, GPUs, automobiles, etc. including providing appropriate reports, checklists, and paperwork
Maintain, clean, and organize facilities, equipment and grounds, to ensure airport facilities and grounds remain, safe, organized, and ready for operation
Provide security in and around airport facilities and grounds for customers and visitors
Communicate via two-way radio, direct customers, drivers, and flight crews where needed
Provide snow removal support during and outside of normally scheduled hours
Support commercial ground, facility, and passenger services, such as commercial terminal aircraft ground support, baggage handling, facility and grounds maintenance, valet services, and other duties as assigned
Other duties as requested or assigned
Qualification
Required
Graduate from high school or G.E.D. and valid Wisconsin driver's license
Experience running small equipment and vehicles
Or, any combination of education and experience that provides equivalent knowledge, skills, and abilities
Pass FAA Drug and Alcohol testing, TSA background security checks, and other testing as required
Must possess a valid driver's license and maintain with a clean driving record
Ability to obtain NATA Safety First certification and other job-related training certificates
Strong interpersonal and communication skills, direct interface, over telephone and in writing
Ability to professionally engage and service passengers, pilots, flight crews and other airport visitors
Ability to make decisions with multiple objectives and implement in a safe, efficient manner
Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others
Must be available to work flexible hours, including weekends, holidays, days, nights, and extended hours as needed
Ability to perform a variety of manual tasks including but not limited to: aircraft fueling, loading baggage and cargo, facility cleaning, valet vehicle relocation, vehicle washing, aircraft cleaning and vacuuming, and snow removal
Ability to work without direct management supervision
Must be comfortable working outdoors, day, night and in all weather conditions
Stepping up/down on ladders, tugs, and fuel trucks
Lift baggage from ground level to waist and overhead while loading aircraft, up to 75lbs
Bending and stooping to pick up tow bars and other equipment, up to 75lbs
Stooping below wings to chock aircraft
Standing and walking for extended periods of time, running when required
Good hand-eye coordination with good peripheral vision
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Voluntary Short-Term Disability Insurance
Long-Term Disability Insurance
Wisconsin Retirement System
Deferred Compensation
Flexible Spending Account Plan
Employee Assistance Program
Paid Time Off
Employee and Family Clinic
Fitness Center
Pet Insurance
Values of Excellence (Recognition Program)
Continuing Education
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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