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SkinHealth, Inc. · 2 weeks ago

Associate Customer Development Manager - Amazon

Scottsdale, AZ

Full-time

Hybrid

Mid Level

$80K/yr - $112K/yr

3+ years exp

Colgate-Palmolive Company is a global consumer products company specializing in various care products. The Associate Customer Development Manager will manage the day-to-day operations of the Amazon business, focusing on enhancing brand strategies and improving online performance.

Cosmetic SurgeryCosmeticsHealth Care

Responsibilities

Manage the day to day operations of the Amazon business and support the Amazon lead, encompassing product detail page audits, promotion management, ongoing tracking of ratings, reviews, price and availability, and the preparation of all necessary reports, trackers and business review analysis

Perform weekly digital shelf audits, managing SEO & keyword optimization to improve product search visibility

Manage customer feedback and monitor ratings and reviews sentiment to identify and flag critical issues

Drive operational health and proactively track price and availability, monitor BuyBox status, and collaborate with Supply Chain to reduce out of stock issues

Execute promotional activities via Vendor Central, owning the uploading, tracking, and ROI analysis to inform future investment strategy

Use data analytics tools to create and maintain digital shelf scorecard, reports, and trackers

Prepare materials and analysis to support Senior Manager in monthly/quarterly business reviews, ongoing internal updates, and annual planning sessions

Work closely with all cross functional partners (Marketing, Media, Finance, Supply Chain) and liaise with Amazon’s Strategic Account Representative to drive business opportunities and timely issue resolution

Monitor competitive activity and share timely insights and implications with the core digital commerce team

Qualification

Amazon Vendor CentralData analytics toolsMicrosoft OfficeGoogle SuiteSkincare industry experienceCPG/beauty industry experienceFast-paced environmentCross-functional collaboration