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Local Initiatives Support Corporation (LISC) · 2 weeks ago

Vice President of Loan Operations

United States

Full-time

Remote

Director/Executive

$195K/yr - $225K/yr

12+ years exp

LISC is one of the country’s largest community development organizations, helping forge vibrant, resilient communities across America. The Vice President of Loan Operations provides executive leadership and strategic direction for all aspects of loan servicing and lending operations, ensuring operational excellence and compliance while advancing LISC’s mission to deliver equitable access to capital in historically underinvested communities.

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Responsibilities

Provide executive oversight of all loan operations, setting and executing a clear strategic vision for operational excellence, compliance, and borrower experience

Lead the organization through operational transformation and systems modernization, ensuring staff are equipped and supported through change

Champion a culture of performance, innovation, and mission alignment, balancing efficiency with fairness during borrower engagement

Develop and implement long-term operational strategies that support portfolio growth, risk management, and impact goals

Collaborate with the executive team to align operations with organizational strategy, sustainability goals, and capital deployment objectives

Manage loan servicing and lending operations teams that are responsible for servicing LISC loans, as well as technology, data, reporting, compliance, communications functions including servicing, technology, data, reporting, compliance, and communications

Oversee all servicing and back-office loan servicing operations from loan boarding through payoff, including documentation, recording of disbursements, payment processing, escrows, and collateral management

Coordinate insurance collection and tracking and collateral management and ensure documentation meets internal and investor standards

Ensure operational systems, processes, and staffing align with CDFI standards, funding partner expectations, and regulatory compliance

Lead technology and data initiatives that enhance efficiency, accuracy, and scalability, including implementation of new servicing systems or integrations

Partner with the Credit and Lending teams to streamline workflows, strengthen internal controls, and improve transparency across the loan lifecycle

Coordinate with Accounting and Treasury teams to ensure seamless disbursement and recording of funds and general ledger reconciliations; interface with internal and external audit teams on document and data requests and process improvements

Ensure consistent data quality, timely reporting, and clear operational metrics for internal management and external stakeholders, including oversight of third-party servicing, participations, and remittances

Analyze portfolio and servicing trends to identify operational risks, forecast performance, and inform continuous improvement

Oversee dashboards, reporting, and key performance indicators that support executive and board-level decision-making

Manage third-party relationships to ensure compliance, ethical standards, and alignment with organizational values

Oversee and manage fidelity to loan servicing policies and procedures and assign and monitor daily workflows

Ensure that all loan data is entered in a timely and accurate manner consistent with loan documentation and subject to quality control standards; oversee management of a daily trial balance report to compare paid receivables to expected payments and a receivables reconciliation tracker for loan receivables and participations

Ensure compliance with all federal and state lending regulations, investor covenants, and CDFI Fund requirements

Oversee data collection and internal and external reporting and performance dashboards to support data-informed decision-making at the executive and board levels

Evaluate lending technology needs and performance

Serve as a thought leader in operational best practices, process improvement, and automation within the CDFI sector

Bring a customer service orientation to all work

Coordinate with other departments to secure financial resources for lending capital and credit enhancement

Oversee compliance for capital sources managed by the Lending department, including reporting obligations

Lead and mentor a team of loan servicing and lending operations professionals, cultivating a collaborative, high-performance culture

Champion professional development, cross-training, and succession planning to ensure operational sustainability

Foster access, transparency, and communication within and across departments to advance organizational cohesion and resilience

Qualification

Loan Operations ManagementCDFI Operations KnowledgeTechnology ModernizationCompliance ManagementData AnalyticsRisk ManagementTeam LeadershipAnalytical SkillsPeople LeadershipCommunication Skills

Required

Bachelor's degree from an accredited college or university or equivalent relevant experience

Minimum 12 years of experience in loan operations, servicing, or asset management, including 7+ years in senior management or executive roles within a CDFI, community lender, or mission-based financial institution

Demonstrated success managing through organizational change, system implementations, or growth transitions

Strong understanding of CDFI operations, loan products (small business, affordable housing, community facilities), and impact measurement

Experience overseeing technology modernization and process improvement initiatives

Knowledge of loan compliance and reporting requirements and experience implementing and managing internal controls

Exceptional communication, analytical, and people leadership skills

Preferred

Advanced degree in business, finance, or community development

Benefits

Medical, Dental, Vision Coverage: Comprehensive health plans for you and your family's well-being

Disability Insurance: Long-term and short-term coverage for peace of mind

Retirement Savings: Secure your future with our 401(k) and 403(b) plans

Generous Holidays: Enjoy ample time off to recharge and celebrate

Vacation, PTO, and Sick Days: Take advantage of flexible time-off policies to maintain work-life balance

Tuition Assistance: Pursue your educational goals with support from our tuition assistance program

Referral Program: Earn rewards for referring qualified candidates to join our team

Professional Development Opportunities: Grow and advance in your career with access to ongoing training and development programs tailored to your goals