Cato Networks · 1 day ago
Customer Experience Strategy Lead - AI Integration
United States
Full-time
Remote
Senior Level, Lead/Staff
$230K/yr - $260K/yr
8+ years expCato Networks is a pioneer in cloud networking and security, aiming to become the worldwide market leader. The CX Strategy Lead for AI Integration will drive the integration of AI Security into customer-facing delivery models, overseeing post-sales functions and leading cross-organizational best practices.
Cloud ComputingInformation TechnologyNetwork SecuritySoftware
Responsibilities
Develop an end-to-end understanding of the AI Security product, its technical capabilities, data model, and operational interactions with Cato’s platform
Lead the design of AI Security-related delivery processes across PS and CS
Drive the creation of scalable enablement artifacts
Work closely with AI Security ICs and cross-functional teams to ensure operational readiness
Coordinate from strategy through execution across Product, R&D, PS, CS, and Support
Provide operational leadership to AI Security-dedicated ICs without direct people management
Align ICs’ work with the AI Security delivery strategy
Partner with PS, CS, and Product leaders to shape rollout and scaling
Build the foundation for a CX Strategy function focused on process excellence and tech-enabled scalability
Own cross-org processes that define how we deliver value
Partner with Product on roadmap and feature readiness
Drive initiatives to reduce friction, increase adoption, and improve outcomes
Qualification
Required
8+ years in a technical, customer-facing role such as Solutions Architect, Consulting Engineer, or Technical PM
Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms
Proven ability to design scalable processes and best practices
Strong cross-functional leadership and communication
Experience influencing without authority
Ability to understand complex systems and translate them into operational processes
Preferred
Experience launching or incubating new products
Background in CX, post-sales strategy, or operations
Familiarity with enterprise AI adoption
Ability to bridge technical and customer-facing teams
Benefits
Health/vision/dental insurance
401(k)
Stock options
Health Savings/Flexible Spending Accounts
Flexible time-off
Paid parental leave
Disability benefits
Company
Cato Networks
Cato Networks is a provider of a SASE platform that enables threat prevention, data protection, and incident detection and response.
1001-5000 employees
H1B Sponsorship
Cato Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
Lightspeed Venture PartnersGreylock
2025-06-30Series G· $409M
2023-09-19Series Unknown· $238M
2021-10-19Series F· $200M
Leadership Team
Shlomo Kramer
Co-Founder & CEO
Tomer Wald
CFO
Recent News
2026-01-05
Business Insider
2025-12-30
2025-12-25
Company data provided by crunchbase