Fleet Feet ยท 3 weeks ago
Assistant Retail Experience Manager
Chicago, IL
Full-time
Onsite
Entry, Mid Level
1+ years expFleet Feet Chicago is a company dedicated to inspiring and empowering runners in the Chicagoland area. As an Assistant Retail Experience Manager, you will play a key leadership role in shaping store culture and managing daily operations while delivering a world-class retail experience.
Retail
Responsibilities
Work in tandem with the RXM to manage and support the store
Manage the onboarding, new hire training and ongoing development of retail sales associates to ensure excellence in service and sales
Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care
Act as a manager on duty, for both customers and staff, directing floor operations and assisting with real-time coaching
Foster a high-performance team culture by setting expectations, delegating, recognizing achievements and encouraging accountability
Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs
Assist with scheduling changes, operational support, and the execution of store events and initiatives
Help resolve customer issues quickly and professionally, prioritizing satisfaction
Contribute to a positive, collaborative, and inclusive work environment
Qualification
Required
1 year of retail leadership experience in a customer-facing environment, required
Flexible availability, including evenings, weekends, and holidays
Demonstrated ability to deliver an outstanding customer experience
Ability to train new employees, follow process and remain goal oriented
Leadership skills in coaching, team motivation, delegation, and conflict resolution
Proven experience with retail operations such as scheduling, inventory, and floor management
Strong communication and interpersonal skills, including ability to communicate clearly and effectively with the RXM
Highly organized, capable of managing multiple priorities in a fast-paced setting
Passionate about team development, recognition, and growth
Self-motivated, detail-oriented, and aligned with Fleet Feet's mission and values
Capable of lifting and carrying 15-25+ lbs. and working on your feet in a retail setting
Benefits
Medical, Dental, Vision and Life Insurance provided the first month
401k (pre/post tax options) after 1-year anniversary with 4% employer match and immediate vesting
Paid Time Off & Sick Time Off
Employee/Vendor Discounts
Training Program Discounts
Company
Fleet Feet
At Fleet Feet we believe that running has the power to change everything, and we work hard every day to bring this vision to life.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joey Pointer
President and CEO; Member of Board of Directors
Roger Willis
Interim Chief Financial Officer
Company data provided by crunchbase