Divine ยท 3 weeks ago
Customer Support Agent
United States
Full-time
Remote
Entry, Mid Level
2+ years expDivine Research is a company focused on providing alternative credit solutions for underserved populations. They are seeking a Customer Support Agent to assist users of their undercollateralized lending system, addressing inquiries and feedback while collaborating with the team to improve user experience.
Information Technology & Services
Responsibilities
Handle customer inquiries, issues, and complaints through multiple channels (Intercom, Email, Facebook)
Troubleshoot and resolve user-reported issues using internal tools and resources
Communicate with the engineering team to report bugs, technical issues, and user feedback
Monitor and document product updates and new features, keeping users informed and support materials updated
Compile reports on user activity and support trends, highlighting insights for product and engineering teams
Qualification
Required
2+ years of customer service experience
Excellent communication and moderation skills
Strong problem-solving abilities and attention to detail
Collaborative team player with a transparent work approach
Preferred
Knowledge of best practices for customer service
Experience with customer support platforms, such as Intercom and Zendesk
Familiarity with blockchain mechanics, explorers (Etherscan, Worldscan), and lending protocols
Experience doing customer support in fintech or crypto
Company
Divine
1.4 billion people still lack access to credit. Traditional finance has failed them.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase