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One Call · 15 hours ago

Accounts Payable Associate I

United States

Full-time

Remote

Entry Level

1+ years exp

One Call is a company dedicated to helping injured workers get the care they need. The Accounts Payable Associate I is responsible for ensuring accurate processing of provider invoices and maintaining positive relationships with providers to facilitate timely payments.

Health CareMedicalWellness

Responsibilities

Review system documents to ensure accurate and timely processing of provider invoices for payment

Attention to detail with the ability to review and analyze invoices, Single Rate Agreement’s, contracts and documents to appropriately process payments

Work with operations team to correct purchase orders (PO’s) and align them with authorizations from carriers, and services rendered and billed by the provider

Work with the network to ensure problems are resolved quickly and efficiently

Research and communicate via email and/or telephone with providers on additional items required to process invoices for payments (Notes, corrected invoice, Purchase Order)

Research and resolve short payments and communicate findings to provider while processing additional payments when justified

Resolve inquiries and escalations from assigned providers

Proper review of billings to carrier to avoid potential revenue impacts

Build and maintain a partnership with the providers

Initiate and or facilitate calls with the providers

Provider Satisfaction

Perform detailed reviews/audits of all documentation supporting payments for appeals in accordance with Company policies and procedures; including matching invoices to electronic or hard-copy purchase orders and receiving documents and verifying approval signatures against current authorization lists and dollar limits

Ensure that invoices and other payment requests are data-entered into system under the appropriate 'payor' entity, with appropriate pay dates that will result in the payment being received by the vendor or other recipient within agreed-upon/established terms or by the due date specifically requested

Work with Procurement/Sourcing buyers to resolve authorization related issues that are impeding the release and timely payment of an invoice. This includes relaying information to the buyer about the error message received when the posting attempt occurred

Troubleshoot customer problems, identifies the root cause of the problem, and uses resources appropriately to determine how to resolve customer problems

Participate in and support process improvement and system enhancement projects, and proactively identify ongoing opportunities for such improvements (e.g. accounts payable workflow, account coding quality)

A strong ability to analyze documents, invoices, contracts in regard to payments

Tracks and documents inbound requests and ensures proper notation of problems or issues

Enforce Accounts Payable Customer Support processes and protocols

Other duties as assigned

Qualification

Microsoft ExcelMedical claims softwareResearch skillsAttention to detailProblem solvingMulti-taskingCommunication skillsTeamworkCritical thinking

Required

High school diploma or General Educational Development (G.E.D.)

Microsoft Word, Excel, Outlook skills required – Must Pass Intermediate Excel Test

Excellent oral and written communication skills required

Must be detail oriented and have the ability to multi-task

Must be able to follow instructions, prioritize and meet deadlines

Must have strong problem solving and critical thinking skills

Must have excellent research skills

Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards

Ability to work both independently and in a team environment

Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together

1 to 3 years of related experience

Preferred

Experience using medical claims software systems a plus

Experience with medical accounting or insurance a plus

Benefits

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.

Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.

Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.

Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

Company

One Call

Glassdoor3.4

For more than 30 years, One Call has served the workers’ compensation industry by coordinating care for injured workers in partnership with our high-quality provider network As a leader within a complex industry, we’re committed to streamlining the claims process.

Founded in 1993

Jacksonville, Florida, USA

1001-5000 employees