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Motivity · 3 weeks ago

Software Product Owner, Scheduling and General Practice Administration

United States

Full-time

Remote

Senior Level

5+ years exp

Motivity is a company focused on practice operations and scheduling within the ABA space. They are seeking a Software Product Owner to bridge business stakeholders and development teams, ensuring their clinical software meets business goals and user needs while managing the product backlog and features from concept to release.

AnalyticsElectronic Health Record (EHR)Health CareNeuroscienceSoftware

Responsibilities

Define and maintain the product backlog, ensuring alignment with business objectives

Act as the voice of the customer, advocating for customer and user needs through data and empathy

Work closely with stakeholders to prioritize features and enhancements based on business value, customer impact, and technical feasibility

Work closely with stakeholders to gather and translate business requirements into user stories, designs, specifications, and acceptance criteria

Collaborate with development teams, ensuring clear communication of requirements and providing ongoing support throughout the entire SDLC

Define and track key performance indicators (KPIs) to measure product success

Lead the beta testing process for significant releases to validate feature readiness

Coordinate product releases and maintain a high level of transparency with internal stakeholders regarding feature readiness, timelines, impact, and communication

Work closely with Customer Success and Support teams to diagnose, prioritize, and resolve issues identified in the field

Actively participate in the continuous improvement of internal product processes

Keep up-to-date with market trends, competitor products, and industry best practices in the ABA space

Ensure that the final product meets quality standards and business needs

Work with the product manager to define the roadmap for scheduling capabilities, including appointment booking, schedule management, and staff/client portal interfaces

Define requirements for recurring appointment patterns, therapist-patient matching, and travel/drive-time logic for home-based services

Focus on optimizing features that directly impact staff utilization, travel time, and operational efficiency for multi-location clinics

Design and enhance administrative components such as user management, staff credentialing tracking, and standardized patient intake/onboarding forms

Build features to track and manage ABA-specific requirements, such as BCBA supervision percentages for RBTs and concurrent billing rules

Work with data teams to build features that predict "high-risk" time slots for no-shows and suggest proactive waitlist fills or alternative staff re-assignments in real-time

Define the "weighted constraints" for the AI, such as minimizing therapist drive time, maximizing authorized hour utilization, and ensuring "best-fit" matching between patient needs and therapist skill sets

Ensure seamless integration between scheduling data and the clinical documentation/billing modules of the product

Partner with a dedicated offshore Business Analyst to translate operational workflows into detailed user stories

Qualification

ABA practice management softwareAgile methodologiesProduct backlog managementJiraData-driven decision makingStakeholder managementAnalytical skillsTechnical backgroundTeam coordinationCommunication skills

Required

5+ years of experience as a Product Owner, Product Manager, Business Analyst, or similar role in software development

Strong understanding of Agile methodologies (Scrum/Kanban) and experience working in Agile teams

Ability to write clear and detailed design specifications, user stories, acceptance criteria, and documentation

Strong analytical skills with a data-driven approach to decision-making

Excellent communication and stakeholder management skills

Experience working with Jira or similar product management tools

Strong technical background (computer science, engineering, or similar)

Ability to coordinate multi-national and offshore teams

Preferred

Direct experience working within ABA companies or for a Practice Management (PM) software provider specifically catered to ABA and multidisciplinary clinics