AAA Auto Club Enterprises · 1 month ago
Vendor Relations Field Supervisor
Bow, NH
Full-time
Onsite
Mid Level
4+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking a Vendor Relations Field Supervisor to manage contracted Emergency Road Service providers. The role involves building relationships, ensuring service delivery, and overseeing performance and operational issues.
Insurance
Responsibilities
Coordinate and provide guidance and motivation to service providers on matters relating to the attainment of performance thresholds, business practices, driver training and conduct, and all other operational issues that may arise. Communicate Club policies, procedures and performance requirements to stations and administer all contractual agreements
Supervise activities of independent contract stations within assigned field office territory through regular and frequent station visitations. Evaluate station performance, offer contract renewals and extensions, and/or implement special action plans as deemed appropriate
Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club policies. Assist CSR Field Manager with service provider assessments, identifying and recommending corrective measures where appropriate
Investigate, document, and resolve member and customer service issues as required
Ensure consistent availability of station coverage via ongoing assessment of coverage needs, review of new station applications, development of proposals, and implementation of contract terms
Prepare proposals recommending expansion or reduction of station call volumes as needed. Oversee redistribution of call volumes, and evaluate performance results
Network with Receiving and Dispatch management and staff on matters relating to dispatch procedures and resolution of member and provider concerns
Attend and participate in ERS related meetings and seminars. Sit on ERS committees as necessary
Using independent judgment and discretion, this position mediates and/or resolves disputes between AAA members and contracted service providers, where issues vary in scope and subject. Incumbents make decisions to minimize the Club’s legal exposure through managing station volume, complaint handling and justification, as well as extension or termination of existing contracts. On rare occasions, successful resolution may require the involvement of the CSR Field Manager or other ERS staff
Qualification
Required
Bachelors Equivalent combination of education and experience
4-6 years Contract station relations
Professional verbal and written communication skills, including excellent presentation skills
General management, organizational and time management skills
Proficiency in Microsoft Office software products, including Outlook, Word, Excel, Access, PowerPoint, Project and Visio
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State
Preferred
Demonstrated knowledge of the towing industry and mechanical aptitude
Benefits
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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