GitHub · 2 hours ago
Customer Success Architect III
United States
Full-time
Hybrid
Senior Level
$77K/yr - $205K/yr
5+ years expGitHub is the world’s leading platform for agentic software development, and they are seeking a Customer Success Architect III to enhance customer engagement efforts. The role involves aligning GitHub's technology solutions with customer digital transformation initiatives and acting as a liaison between customers and internal teams to improve solutions.
Artificial Intelligence (AI)Cloud ComputingDeveloper ToolsInternetProject ManagementSaaSSoftware
Responsibilities
Combine business and industry insights to identify customer requirements and align them with product features, ensuring technology solutions meet specific customer needs and drive digital transformation initiatives
Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge to position GitHub solutions effectively
Coordinate efforts to resolve any blockers to solution implementation, contributing to the creation of technological and business roadmaps to ensure successful deployment and customer satisfaction
Use readiness resources to support customer technology adoption, contributing to skilling initiatives and helping customers integrate GitHub with their existing development tools and workflows
Act as a trusted advisor by translating complex technical concepts into actionable strategies for diverse audiences, influencing customer engagement and driving business transformation
Serve as the voice of the customer by providing feedback and challenges to internal teams, escalating pressing issues to ensure appropriate solutions are delivered
Assist in building and delivering content, acting as a liaison for customers and helping to identify and present solutions to customer issues
Work closely with product development, engineering, and sales teams to ensure customer feedback is integrated into product roadmaps and to align on strategic initiatives that enhance customer satisfaction and product adoption
Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization
Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers
Qualification
Required
5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR equivalent experience
Ability to travel up to 25% to serve business or client needs
Preferred
8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR equivalent experience
1+ year(s) experience in digital transformation using software modernization to drive customer business outcomes
1+ year(s) experience in business consulting, consultative selling, or customer-facing experience
3+ years' experience orchestrating technical, support, and/or partner teams
Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments
Knowledge of application security programs and experience in advising on secure software development practices
Benefits
Annual bonus
Stock
Sales incentives based on revenue or utilization
Generous learning and growth opportunities
Excellent benefits
Company
GitHub
GitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft.
501-1000 employees
H1B Sponsorship
GitHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (17)
2023 (14)
2022 (20)
2021 (20)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Sequoia CapitalAndreessen Horowitz
2018-06-03Acquired
2015-07-29Series B· $250M
2015-06-19Secondary Market
Leadership Team
PJ Hyett
Co-Founder
Kyle Daigle
Chief Operating Officer
Recent News
The French Tech Journal
2026-01-08
Company data provided by crunchbase