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UpGuard · 1 day ago

Solutions Consultant

United States

Full-time

Remote

Mid Level

$100K/yr - $130K/yr

3+ years exp

UpGuard is a company focused on simplifying cybersecurity for organizations. They are seeking a dynamic Solutions Consultant to support customer expansion by collaborating with Account Managers and Customer Success Managers, demonstrating technical value, and architecting solutions for existing customers.

Artificial Intelligence (AI)Enterprise SoftwareFinancial ServicesRisk ManagementSaaSSoftware

Growth Opportunities

No H1B

Responsibilities

Drive Technical Expansion: Act as the key technical partner for Account Managers and CSMs during renewal and upsell motions. You will lead technical deep-dives, run customized product demonstrations, and build "proof-of-value" solution architectures for our new multi-product offerings

Serve as the Go-To Product Expert: Maintain an expert-level understanding of the UpGuard platform, its architecture, API capabilities, and competitive differentiators. You will be the technical authority the CS team relies on to answer complex customer questions

Architect Complex Solutions: Design, scope, and validate deep technical solutions for our customers. This includes architecting robust API integrations to connect UpGuard with our customers' key systems (like GRC platforms, SIEMs, and other security tools)

Manage Critical Technical Escalations: Act as an escalation point to "bridge the gap" between standard technical support and our CSMs. You will take ownership of high-priority technical issues that require deep, hands-on solutioning within a customer's environment

Enable the Team: Create and maintain a library of technical documentation, best-practice guides, integration playbooks, and demonstration scripts to empower the entire Customer Success team

Qualification

Cybersecurity/GRC EcosystemAPI KnowledgeTechnical ConsultingProduct Expert MindsetCommunicatorSales AcumenProblem SolverCollaborative

Required

3+ years in a customer-facing technical role such as a Solutions Consultant, Sales Consultant, Technical Account Manager, or Professional Services Consultant

Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools)

A passion for becoming a deep subject matter expert on a complex software platform

Hands-on experience with REST APIs is essential

Excellent Communicator: You can explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value

Sales Acumen: You are comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal

Problem Solver: You have a structured approach to diagnosing and solving ambiguous technical problems

Collaborative: You work well in a team environment, partnering effectively with CSMs, Support, and Product

Preferred

Experience in a post-sales or expansion focused role is highly preferred

Benefits

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being

WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard

$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance

Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.

18 weeks paid Parental Leave: Irrespective of parenting role

Personal Leave Allowance: This includes sick & carer’s leave

Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance

Top-spec hardware: All team members will be provided with top-spec laptops for their role

Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

Health Insurance: Health, dental, and vision insurance